Product Support

Contact Your Local Wellness Shop

To ensure you have the fastest access to the support you need we have self-service, online chat, email, and phone options.

During business hours you can always reach a human (from Wellness Shop) by calling our main line (1-855-873-3882) or reaching out to


To connect with a sales representative about a hot tub, all season pool, or sauna:


You can reach Jacuzzi® product support specialists and the service team at our main extension 1-855-873-3882 or 905-847-2055.

  • Press 1 to speak with a sales representative about one of our wellness products (hot tubs, all-season pools and saunas)
  • Press 2 for service appointment information
  • Press 3 if you are a Jacuzzi For Life member, are subscribed to a
    maintenance program or are interested in becoming a member or subscriber
  • Press 4 for technical support with products or chemicals
  • Press 5 for all other customer care inquiries including our online store and part ordering

We also have a variety of self-help resources which may be faster for you:


At the prompt dial “2” to be directed to the local store.

New Delivery Concerns

If your hot tub is less than 30 days old and you need to book a service appointment or replace a component, reach out to

If you have a question about your hot tub (or its operation) it is best to contact your sales rep directly or reach out to product support above.

Jacuzzi For Life & Maintenance Plans

To connect with our team regarding Jacuzzi For Life or our Maintenance Plans:

Warranty Inquiry

If your hot tub is under warranty or you have questions about your warranty reach out to

Hot Tub Store Inquiry

If you’re looking for information regarding a product or order from reach out by chat on, or product support also on this page.

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