Product Support
Contact Your Local Wellness Shop
To ensure you have the fastest access to the support you need we have self-service, online chat, email, and phone options.
During business hours you can always reach a human (from Wellness Shop) by calling our main line (1-855-873-3882) or reaching out to customercare@jacuzziontario.com.
SALES
To connect with a sales representative about a hot tub, all season pool, or sauna:
- call: 1-855-873-3882 option 2
- email: sales@jacuzziontario.com
- online chat: click the robot on our homepage
PRODUCT SUPPORT
You can reach Jacuzzi® product support specialists and the service team at our main extension 1-855-873-3882 or 905-847-2055.
- Press 1 to speak with a sales representative about one of our wellness products (hot tubs, all-season pools and saunas)
- Press 2 for service appointment information
- It is best to book a service appointment online so that we have accurate information and you can book around your schedule
- Press 3 if you are a Jacuzzi For Life member, are subscribed to a
maintenance program or are interested in becoming a member or subscriber - Press 4 for technical support with products or chemicals
- Press 5 for all other customer care inquiries including our online store and part ordering
We also have a variety of self-help resources which may be faster for you:
- Searchable knowledge articles including how-to guides, answers to common questions, error codes and how to solve them, and more
- Talk to someone via our chat (click the robot at the bottom right on our homepage)
- Submit a question by email
- Online booking for service appointments where you can:
- book a new appointment
- cancel or reschedule your appointment
- provide more details (in case things have changed)
- check on the status of your appointment
- service@jacuzziontario.com
RETAIL STORES
At the prompt dial “2” to be directed to the local store.
- Ancaster: 905 318 9823 option 2
- Burlington: 905 635 0670 option 2
- Barrie: 705 722 9220 option 2
- Kitchener: 519 578 1883 option 2
- London: 519 937 1417 option 2
- Whitby: 289 545 0002 option 2
- Vaughan: 289 472 5066 option 2
New Delivery Concerns
If your hot tub is less than 30 days old and you need to book a service appointment or replace a component, reach out to NDI@jacuzziontario.com.
If you have a question about your hot tub (or its operation) it is best to contact your sales rep directly or reach out to product support above.
Jacuzzi For Life & Maintenance Plans
- call: 1-866-873-3882
- email Jacuzzi for Life: jacuzziforlife@jacuzziontario.com
- email Maintenance Plans: maintenanceplans@jacuzziontario.com
- Support Hours: M-F 9 AM to 5 PM
Warranty Inquiry
If your hot tub is under warranty or you have questions about your warranty reach out to warranty@jacuzziontario.com.
Hot Tub Store Inquiry
If you’re looking for information regarding a product or order from www.hottubstore.ca reach out by chat on www.hottubstore.ca, customerservice@hottubstore.ca, or product support also on this page.
