Wellness Shop logo
Explore Exclusive Tax-In Savings and Unwrap Fresh Spring Discounts
10 DAYS ONLY: Visit the GTA Pool Show and Save up to $17,000 on an All Season Pool

Contact

LET’S GET STARTED

Get in touch

Contact Your Local Wellness Shop

Let’s bring your home and backyard to life with the right wellness products. Create intuitive spaces that are designed to help you recover, entertain and enjoy a better quality of life. To ensure you have the fastest access to the support you need, we have self service, online chat, email, and phone options.

During business hours, you can always reach a Wellness Shop expert by calling our main line or reaching out to customer care.

SALES

To connect with a sales representative about a hot tub, all season pool, or sauna:

RETAIL STORES

At the prompt dial “1” to be directed to the local store.

PRODUCT SUPPORT

You can reach Jacuzzi® product support specialists and the service team at our main extension 1-855-873-3882 or 289-872-0748.

  • Press 1 to speak with a sales representative about one of our wellness products (hot tubs, all-season pools and saunas)
  • Press 2 for service appointment information
  • Press 3 if you are a Jacuzzi For Life member, are subscribed to a
    maintenance program or are interested in becoming a member or subscriber
  • Press 4 for technical support with products or chemicals
  • Press 5 for all other customer care inquiries including our online store and part ordering

We also have a variety of self-help resources which may be faster for you:

NEW DELIVERY CONCERNS

If your hot tub is less than 30 days old and you need to book a service appointment or replace a component, reach out to ndi@wellnessshop.ca.

If you have a question about your hot tub (or its operation) it is best to contact your sales rep directly or reach out to product support above.

JACUZZI FOR LIFE & MAINTENANCE PLANS

To connect with our team regarding Jacuzzi For Life or our Maintenance Plans:
 

WARRANTY INQUIRY

If your hot tub is under warranty or you have questions about your warranty reach out to warranty@wellnessshop.ca

HOT TUB STORE INQUIRY

If you’re looking for information regarding a product or order from www.hottubstore.ca reach out by chat on www.hottubstore.ca,
customerservice@hottubstore.ca, or call 1-888-436-0110

Follow Us:

ABOUT US

About Wellness Shop

Our team of home and backyard leisure experts at Wellness Shop are here to help with all your needs. From hot tubs and all season pools, to saunas, supplies, and more. Contact your nearest showroom today for more information!

OUR REVIEWS

Trusted By Happy Homeowners

Long was our technician. He did an excellent job. He was on time, knowledgeable and courteous. Thank you along!
5/5

Barbara

Guy called before coming , showed up early and got the job done no Probken and saved me half price on a hot tub cover. Best service I have had from a company in awhile nice for a change 🙂
5/5

Kyle Catherwood

Stuart was very down to earth and we didnt feel rushed. Didnt get the sales pitches and was given time to think and make our choice
5/5

Kaela

Freddy was great ! Very knowledgeable ! And so friendly ! He was not pushy ! We came for a hard top lid and left with both a new tub and lid ! Ha ha ! Good job😀
5/5

Steve(Stephen) & Kelly

The system seems to work. Although I’m still waiting for service on the tub. The technician said he would come back to finish but never did. Is there anything you can do for me? Rob … 519.319.9181
5/5

Rob

Respectful staff, knowledgeable, friendly service, prompt responses, and honest about what is needed and what is not needed.
5/5

Eiman

Talking to both people VERY nice to deal with .. & They wanted to see that you were satisfied 👍
5/5

Debbie & Kevin & Kevin Escott/Jesty

woman-sauna

contact us

Embark on Your Backyard Transformation Journey

Connect with our passionate leisure experts to turn your dream space into reality. Together, we’ll elevate your home with the perfect backyard retreat.
Contact Form

Your privacy is 100% guaranteed. Your information will not be shared. By submitting, you authorize Wellness Shop to send electronic communications, text messages, or automations with offers and other information to the number above. Message/data charges may apply, consent is not a condition of purchase. Text STOP to unsubscribe.