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Contact Your Local Wellness Shop
Let’s bring your home and backyard to life with the right wellness products. Create intuitive spaces that are designed to help you recover, entertain and enjoy a better quality of life. To ensure you have the fastest access to the support you need, we have self service, online chat, email, and phone options.
During business hours, you can always reach a Wellness Shop expert by calling our main line or reaching out to customer care.
SALES
To connect with a sales representative about a hot tub, all season pool, or sauna:
- call: 1-855-873-3882
- email: sales@wellnessshop.ca
- online chat: Click “Chat with an expert” at the bottom right of our homepage
RETAIL STORES
At the prompt dial “1” to be directed to the local store.
- Ancaster: 905 318 9823 option 1
- Burlington: 905 635 0670 option 1
- Barrie: 705 722 9220 option 1
- Kitchener: 519 578 1883 option 1
- London: 519 937 1417 option 1
- Whitby: 289 545 0002 option 1
- Vaughan: 289 472 5066 option 1
PRODUCT SUPPORT
You can reach Jacuzzi® product support specialists and the service team at our main extension 1-855-873-3882 or 289-872-0748.
- Press 1 to speak with a sales representative about one of our wellness products (hot tubs, all-season pools and saunas)
- Press 2 for service appointment information
- It is best to book a service appointment online so that we have accurate information and you can book around your schedule
- Press 3 if you are a Jacuzzi For Life member, are subscribed to a
maintenance program or are interested in becoming a member or subscriber - Press 4 for technical support with products or chemicals
- Press 5 for all other customer care inquiries including our online store and part ordering
We also have a variety of self-help resources which may be faster for you:
- Searchable knowledge articles including how-to guides, answers to common questions, error codes and how to solve them, and more
- Talk to someone via our chat (Click “Chat with an expert” at the bottom right of our homepage)
- Submit a question by email
- Online booking for service appointments where you can:
- book a new appointment
- cancel or reschedule your appointment
- provide more details (in case things have changed)
- check on the status of your appointment
- service@wellnessshop.ca
NEW DELIVERY CONCERNS
If your hot tub is less than 30 days old and you need to book a service appointment or replace a component, reach out to ndi@wellnessshop.ca.
If you have a question about your hot tub (or its operation) it is best to contact your sales rep directly or reach out to product support above.
JACUZZI FOR LIFE & MAINTENANCE PLANS
- call: 1-866-873-3882
- email Jacuzzi for Life: jacuzziforlife@wellnessshop.ca
- email Maintenance Plans: maintenanceplans@wellnessshop.ca
- Support Hours: M-F 9 AM to 5 PM (EST)
WARRANTY INQUIRY
If your hot tub is under warranty or you have questions about your warranty reach out to warranty@wellnessshop.ca
HOT TUB STORE INQUIRY
customerservice@hottubstore.ca, or call 1-888-436-0110
ABOUT US
About Wellness Shop
Our team of home and backyard leisure experts at Wellness Shop are here to help with all your needs. From hot tubs and all season pools, to saunas, supplies, and more. Contact your nearest showroom today for more information!
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