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Contact Your Local Wellness Shop

Let’s bring your home and backyard to life with the right wellness products. Create intuitive spaces that are designed to help you recover, entertain and enjoy a better quality of life. To ensure you have the fastest access to the support you need, we have self service, online chat, email, and phone options.

During business hours, you can always reach a Wellness Shop expert by calling our main line or reaching out to customer care.

SALES

To connect with a sales representative about a hot tub, all season pool, or sauna:

RETAIL STORES

At the prompt dial “1” to be directed to the local store.

PRODUCT SUPPORT

You can reach Jacuzzi® product support specialists and the service team at our main extension 1-855-873-3882 or 289-872-0748.

  • Press 1 to speak with a sales representative about one of our wellness products (hot tubs, all-season pools and saunas)
  • Press 2 for service appointment information
  • Press 3 if you are a Jacuzzi For Life member, are subscribed to a
    maintenance program or are interested in becoming a member or subscriber
  • Press 4 for technical support with products or chemicals
  • Press 5 for all other customer care inquiries including our online store and part ordering

We also have a variety of self-help resources which may be faster for you:

NEW DELIVERY CONCERNS

If your hot tub is less than 30 days old and you need to book a service appointment or replace a component, reach out to ndi@wellnessshop.ca.

If you have a question about your hot tub (or its operation) it is best to contact your sales rep directly or reach out to product support above.

JACUZZI FOR LIFE & MAINTENANCE PLANS

To connect with our team regarding Jacuzzi For Life or our Maintenance Plans:
 

WARRANTY INQUIRY

If your hot tub is under warranty or you have questions about your warranty reach out to warranty@wellnessshop.ca

HOT TUB STORE INQUIRY

If you’re looking for information regarding a product or order from www.hottubstore.ca reach out by chat on www.hottubstore.ca,
customerservice@hottubstore.ca, or call 1-888-436-0110

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ABOUT US

About Wellness Shop

Our team of home and backyard leisure experts at Wellness Shop are here to help with all your needs. From hot tubs and all season pools, to saunas, supplies, and more. Contact your nearest showroom today for more information!

OUR REVIEWS

Trusted By Happy Homeowners

How flexible the technician was. I got called away and he was able to do the whole job without someone being there.
5/5

Bill Roy and Julie Roy

Amazing service. So kind and kept us in the loop on what was going on. We had a bad experience with another company and it was so nice to just have someone who was quick and so nice.
5/5

kara Jenner

I love when you added a free thank you items like the wine cups. Used it a couple time before it ended up in the dishwasher and was damaged.
5/5

Kevin

The comprehensive of services, and suggesting the best solutions for the maintenance.
5/5

Eiman

Love is such a strong word. I like the ease of orderering and the points you offer for savings.
5/5

Richard

Freddy was very knowledgeable and friendly. Thank you for making the experience so easy!
5/5

Kelly

Already have recommended you to friends. Not the cheapest products but great quality, easy website and fast delivery.
5/5

Judith Deborah

woman-sauna

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Embark on Your Backyard Transformation Journey

Connect with our passionate leisure experts to turn your dream space into reality. Together, we’ll elevate your home with the perfect backyard retreat.
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