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Contact Your Local Wellness Shop

Let’s bring your home and backyard to life with the right wellness products. Create intuitive spaces that are designed to help you recover, entertain and enjoy a better quality of life. To ensure you have the fastest access to the support you need, we have self service, online chat, email, and phone options.

During business hours, you can always reach a Wellness Shop expert by calling our main line or reaching out to customer care.

SALES

To connect with a sales representative about a hot tub, all season pool, or sauna:

RETAIL STORES

At the prompt dial “1” to be directed to the local store.

PRODUCT SUPPORT

You can reach Jacuzzi® product support specialists and the service team at our main extension 1-855-873-3882 or 289-872-0748.

  • Press 1 to speak with a sales representative about one of our wellness products (hot tubs, all-season pools and saunas)
  • Press 2 for service appointment information
  • Press 3 if you are a Jacuzzi For Life member, are subscribed to a
    maintenance program or are interested in becoming a member or subscriber
  • Press 4 for technical support with products or chemicals
  • Press 5 for all other customer care inquiries including our online store and part ordering

We also have a variety of self-help resources which may be faster for you:

NEW DELIVERY CONCERNS

If your hot tub is less than 30 days old and you need to book a service appointment or replace a component, reach out to ndi@wellnessshop.ca.

If you have a question about your hot tub (or its operation) it is best to contact your sales rep directly or reach out to product support above.

JACUZZI FOR LIFE & MAINTENANCE PLANS

To connect with our team regarding Jacuzzi For Life or our Maintenance Plans:
 

WARRANTY INQUIRY

If your hot tub is under warranty or you have questions about your warranty reach out to warranty@wellnessshop.ca

HOT TUB STORE INQUIRY

If you’re looking for information regarding a product or order from www.hottubstore.ca reach out by chat on www.hottubstore.ca,
customerservice@hottubstore.ca, or call 1-888-436-0110

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ABOUT US

About Wellness Shop

Our team of home and backyard leisure experts at Wellness Shop are here to help with all your needs. From hot tubs and all season pools, to saunas, supplies, and more. Contact your nearest showroom today for more information!

OUR REVIEWS

Trusted By Happy Homeowners

Easy order and fast delivery. Only disappointed that the site showed a promo for Spa Robes for free, but I couldn’t add it to my cart. Site should take them off or explain how it qualifies. Otherwise, very happy.
5/5

Melanie

Mike Boyle did an excellent job working through all details. Very professional and thoughtful, would high recommend to friends and family!
5/5

James

Joe showed up when he said he would and worked nonstop until he was done. He cleaned and serviced our hot tub to perfection. He also had the chemicals, etc we needed to restock with him.
5/5

Grant & Donna & Donna Neal

knowledgeable technician who took his time to explain any service issues and how to maintain the hot tub between routine maintenance..
5/5

Peter

ANDREW was our SERVICE TECH. He was efficient, friendly, knowledgeable and cleaned up when finished
5/5

Kim & Greg Moulsdale

Jay was knowledgeable, very kind and professional and explained what was happening with our hot tub while he worked through the issues.
5/5

David

Mike was awesome to deal with straight down to the guys who delivered and set it up.
5/5

Scott

woman-sauna

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Embark on Your Backyard Transformation Journey

Connect with our passionate leisure experts to turn your dream space into reality. Together, we’ll elevate your home with the perfect backyard retreat.
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