Service and Repair

A Better Approach to Spa Maintenance

Enjoy your spa for years to come with help from our professionals. Whether you own a hot tub or all season pool, it’s important that the water is cleaned and system is maintained on a regular basis. This can ensure a clean and safe environment for swimming, soaking and relaxing. Not to mention that hot tubs and all season pools that are properly maintained often tend to last longer. Repairs don’t go unnoticed and unnecessary stress is not put on the filtration system to clean the water.

At Wellness Shop, we value premium service. That’s why the service technicians at each of our locations are fully trained, certified and experienced. You can book your spa service online and explore our professional maintenance solutions below.


Creating an account makes requesting and monitoring your service requests quick and easy! By creating an account, you can:


Is your hot tub not running properly and you’re not sure what to do? Chat or text with one of our service experts who will help: 


Leave your hot tub and all season pool maintenance to our team of experts. Book maintenance service online:

EXPLORE OUR Knowledge Base

Browse our extensive knowledge base for articles, videos and tips to troubleshoot and maintain your spa. Our knowledge base includes:

The Benefits of Professional Spa Service

Proper maintenance can help you make the most of your spa. Not only will it create a safer spa experience, but a more enjoyable one too. At Wellness Shop, we offer professional and comprehensive service solutions to help you better enjoy your spa.

There are many benefits to having your spa maintained by a professional, such as:

– Confidence that an expert has cared for your spa
– Enjoyment for many years to come
Reliability for clean and safe water every time
– More free time to enjoy your spa and backyard
– Safer backyard space that is free of chemicals

Spend free time enjoying your hot tub or all season pool, while our service technicians take care of the rest.

Common Spa Issues

At Wellness Shop, our team of spa professionals have years of experience with hot tubs and all season pools. They are certified and trained in all of our spa systems, so you can find confidence in having them care for your hot tub or all season pool. They can visit your home to inspect your spa, diagnose the issue and then rectify the problem. While they are well versed in many areas of spa care and repair, there are some issues that are more frequent than others.

Jacuzzi Hot Tubs jet water in Ontario

Dirty Water

Nobody wants to soak in water that is unclear, foamy or dirty. If your spa water won’t stay clean, we recommend cleaning your filter and replacing if needed. Use a test kit or strips to get a better idea of the levels within your spa water, so you can effectively treat the issue. If the dirty water persists, give our team of professionals a call.

Jacuzzi Hot Tubs J-500 Collection in Ontario

Still Water

The water in your spa should not be still. Keeping the water moving is important not only to your enjoyment, but the filtration system as a whole. Bacteria thrives in still water, which is why this issue should be resolved as soon as possible. Give our service department a call to determine and fix the problem.

woman in hot tub water

cold Water

They don’t call it a hot tub for nothing! While you may want to lower the temperature from time to time, your hot tub or all season pool should be able to bring the temperature up to your desired degree as you see fit. This could be an issue with the circulation, heating or electrical system, which our professionals will gladly assist you with.

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