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Frequently Asked Questions

From time to time, you might have a question about one of our wellness products. Whether you are the proud owner of a hot tub, all season pool or sauna, or you will be visiting our store for the first time, we want you to feel confident and at ease. If you have a question or simply would like to learn more about our wellness products, browse through our frequently asked questions below. If you cannot find the information that you are looking for, contact or visit one of our showrooms today. One of our experts will kindly assist you.


Making the decision to buy a hot tub is a big one. It’s not something you do every day, after all. Your lifestyle can have a significant impact on the decision to purchase a hot tub. Before making the decision, ask yourself these following questions:

  1. Where in my backyard will I install a hot tub?
  2. Will the hot tub be for my entire family, or just for me?
  3. Will I benefit from fewer aches and pains, better sleep and reduced stress?
  4. Will I enjoy the convenience of access to hydromassage in the comfort of my own home?
  5. Will my family benefit from the additional family time in the spa?


If you said yes to one or more of the questions above, a hot tub might be right for you! Speak with one of our team members to learn more about the prices, sizes and brands available to you.


The size of your hot tub should reflect your intended use for it. Will it cater to the needs of the entire family? Is it meant just for you and your significant other? Or do you enjoy hosting elaborate backyard parties? Your lifestyle and layout of your backyard can help you determine if you would like to invest in a smaller or larger hot tub.


Most hot tub brands have models available in the following sizes and capacities: 2-3 seats, 4-5 seats, 5-6 seats, 6 or more seats. For a better idea of how big or small our hot tubs are, visit one of our showrooms in person today.


Hydrotherapy is a therapeutic technique that harnesses the healing properties of water. The combination of heat, buoyancy and massage helps to relax muscles, ease sore joints, improve circulation, and reduce muscle tension. Used by healthcare professionals all around the world, hydrotherapy can help to improve sleep patterns, reduce stress, ease aches and pains, aid in post-injury recovery, and soothe sore joints, among many other health benefits.

Hot tub Maintenance FAQs

How often and in what manner you clean your hot tub will depend on two factors: how often the spa is used and the manufacturer.

  • Test your hot tub water with test strips once or twice a week.
  • Treat your hot tub water accordingly based on the readings from the test strips.
  • Clean the filter every two weeks with water from the hose.
  • Drain, clean and fill the hot tub once every three to four months.

For more information about the water management system and cleaning process for your hot tub, get in touch with us today.


A clean and functioning filter is key to an operational filtration system, as it catches and removes dirt and debris, keeping the water clean and free of impurities. We recommend rinsing the filter every two weeks with fresh water from the hose or kitchen sink. You can also use this time to spray it down with a filter cleaner and then continue to rinse.


Filter cleaning nozzles are available that can be attached to the end of a hose, which can help water to better reach the nooks and crannies of your filter. Soak your filter overnight in a bucket filled with water and a small amount of filter cleaner every two months to remove deep-down debris. We recommend replacing your hot tub filter annually to ensure a fully-functional filtration system.


How often you change your hot tub water can depend greatly on how often the spa is used, the quality of water used to fill it and how well the water is maintained. As a general rule of thumb, we recommend draining, cleaning and refilling the hot tub every three to four months for an optimal operation.

Sauna FAQs

Before looking closer at infrared home sauna, let’s first explore infrared wavelengths.

Infrared Wavelengths

The sun produces a combination of visible and invisible light. One of the invisible spectrums of light is known as infrared rays, which actually help the sunlight to provide warmth.

Infrared wavelengths can be beneficial to the human body, as they can help to increase thermal energy within the body without rays from the sun that can have harmful effects depending on the exposure.

The three main categories of the infrared spectrum include:

Near Infrared

Although near infrared is the shortest wavelength, it penetrates the deepest. This is due to a property that isn’t captured by water within the human body. This ultimately increases your core thermal energy from within.

Mid Infrared

Unlike near infrared, mid infrared wavelengths are captured by water molecules. Exposure to mid infrared wavelengths can result in improved areas of health by temporarily increasing your circulation through vasodilation. The main health benefits include improved blood flow and metabolism.

Far Infrared

Far infrared wavelengths show the most similarity to the infrared heat produced by the human body. It can be easily captured by water molecules in the body before releasing energy. The human body can produce far infrared wavelengths at about 9.4 microns, which is why they feel quite natural and normal to us. Many find that they experience improved and strengthened energy levels after being exposed to far infrared heat through a sauna.

Infrared Saunas

Infrared saunas are different than traditional saunas because the unit isn’t heated with hot rocks or steam. Instead, they are equipped with advanced features that help to create and maintain quality infrared heat. This process warms the body from the inside out, resulting in a comfortable and enjoyable experience.


Jacuzzi® Saunas create an ideal environment for rest, rejuvenation and healing with infrared therapy within the means of your home. Crafted with durable materials and an expert design, infrared saunas are equipped with a variety of features to help you make the most of your at-home sauna experience long-term.


While traditional saunas use steam or hot rocks for warmth, Jacuzzi® Infrared Saunas have black panels that line the walls, known as TrueWave® far infrared heaters, which offer a range of near, mid and far infrared heat. In these modern home saunas, the temperature is less important than the actual quality of the heat, which is what promotes health and wellness.


Before using your infrared sauna, first let it heat up for about 15 minutes. Once you enter the sauna, you’ll feel your body begins to warm up and thermal energy increases. This process typically induces a deep and relaxing sweat, resulting in a range health and wellness benefits. These benefits can include eased muscle tension, improved sleep patterns, and weight loss, among others.


Most Jacuzzi® Saunas will safely plug into any standard household outlet. It’s highly recommended that you hire an electrician to ensure that the unit is powered and connected safely. Most standard power outlets are about 120 volts and are rated at 15 to 20 amps. Jacuzzi® Saunas run on either 120v or 240v, depending on the size and model.


Jacuzzi® Saunas don’t require a lot of maintenance or cleaning. Since infrared saunas create dry heat, the only moisture produced within the sauna is from perspiration and the enclosed environment prevents dust and dirt from entering and accumulating inside.


The only maintenance or cleaning that is required is to wipe down the interior with a preferred sauna cleaner. To keep your infrared home sauna clean, we recommend laying down a towel on the bench and floor where you will be sitting. If you do notice moisture after you relax in a sauna, use a moist towel to wipe down the area. If you do notice dirt or dust inside your sauna, use a handheld vacuum to clean.


For hard-to-remove stains, try lightly sanding the area.


White glove delivery and installation is available for infrared saunas at all Wellness Shop locations. This luxury service includes:

    • Complete build and installation of the sauna within your preferred area
    • Electrical installation within 48 hours of sauna delivery
    • All labour and additional materials included
    • Our electricians facilitate all permits and ESA inspections
    • No hassle on your end and all work is guaranteed
    • Answer any questions you may have during the installation process

Learn more about our white glove service and find out how it can benefit you.

Want to Learn More About Water Care?

Take a look at our video gallery to learn how to do more with your hot tub!

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