Privacy Policy

Last updated: October 18, 2026

We value your privacy very highly. Please read this Privacy Policy carefully before using the https://www.wellnessshop.ca/ website (the "Website") operated by Aquatic Home Living Inc., a corporation formed in Ontario, Canada ("us," "we," "our"), as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What information we collect

We collect any and all information that you enter on this Website. In the last 12 months, we have collected the following identifying information about individuals using our Website:

• Name
• Postal / shipping address
• Billing address
• Phone number
• IP address
• Email address
• Device identifier

Legal basis for processing this information

• You have provided consent to the processing of your information;
• Processing is necessary to perform a contract with you;
• Processing is necessary in order to take steps that you have requested prior to entering into a contract;
• Processing is necessary for compliance with a legal obligation.

Where we get this information

• Information submitted by you;
• Social networks;
• Surveys;
• Tracking pixels;
• The observation and recording of activities by us, such as through the use of cookies.

How we use this information

• Analytics
• Enforcing our Terms of Service
• Marketing and advertising
• Participation in surveys and contests
• Performing services
• Processing or fulfilling orders or transactions
• Processing payments
• Providing customer service
• Providing financing
• Resolving disputes
• Targeted advertising, including on advertising platforms such as Meta and Google
• Building and enriching advertising audiences based on first-party data we collect
• Verifying customer information
• Verifying position and quality of ad impressions

What happens if we don't have this information

If we do not have this information, we will not be able to use it for the purposes listed above, including analytics, marketing and advertising, performing services, processing orders, payments and financing, providing customer service, resolving disputes and enforcing our Terms of Service.

Note that we may use your personal information for the purpose of automated decision making. Please see the "Your rights" section below for more information regarding exercising your privacy rights related to automated decision making.

With whom we share your personal information

We use the information we collect for our own business purposes. We do not sell your personal information, and we do not share it with third parties for their own independent purposes.

We do use advertising platforms, including Meta (Facebook and Instagram) and Google (including Google Ads and Google Analytics), to deliver, measure and improve our advertising. To do this, we share certain information with these platforms, such as website activity collected through tracking pixels and cookies, and contact information you provide to us (such as your email address or phone number, which is typically hashed before it is shared). These platforms use this information on our behalf to show you relevant Wellness Shop ads, to build and enrich advertising audiences based on the first-party data we collect, and to measure how our ads perform. These platforms process this information under their own terms and privacy policies.

We may also share information with service providers who help us operate our business (for example, website hosting, email and SMS delivery, customer relationship management and payment or financing providers), solely so they can perform services for us.

You can opt out of this use of your information at any time by contacting us using the details in the "Exercising your rights" section below, by adjusting your browser's cookie settings, or through your ad settings on Meta and Google.

How we protect your information

We have implemented the following measures to protect and safeguard your personal information:

• Limiting the amount of personal information that we collect to strictly necessary only;
• Using SSL or other secure connection technologies when receiving or sending personal information beyond internal networks;
• Destroying the personal information that we no longer need;
• Screening all employees with access to personal information;
• Training our employees;
• Requiring our employees to sign confidentiality agreements;
• Maintaining up-to-date software and safeguards.

Sale of your information

We do not sell your personal information. Please see the "Your rights" section below for more information about exercising your privacy rights regarding your personal information.

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies. Please visit our Cookie Policy to learn more about what cookies we collect, why we collect them, and how to change your cookie settings.

Children's privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website. We do not sell the personal information of minors.

Analytics and advertising programs

This Website uses Google Analytics to collect information about you and your behaviours. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

This Website also uses advertising tags and pixels from Google and Meta to measure and improve our advertising. You can manage how these companies use information for ads through Google My Ad Center and your Meta ad preferences.

Information retention

We retain your identifying information until you ask us to stop using it or to delete it, or until it is no longer needed for the purposes described in this Privacy Policy.

Direct marketing

We use the information that we collect about you for direct marketing purposes. Direct marketing is the act of selling products or services directly to consumers rather than through retailers. You may, at any time, request that we cease to use your information for direct marketing purposes by emailing us at [email protected].

Automated decision-making

We use the information that we collect about you for automated individual decision-making. Automated individual decision-making is making a decision solely by automated means without any human involvement.

We use automation for email and SMS communications.

Your rights

All visitors or users of this website have the following rights with regard to their personal information:

• The right to access the personal information that we have collected about you.
• The right to know what personal information we have collected about you, including the categories of personal information, the categories of sources from which the personal information was collected, the business or commercial purpose for collecting or sharing personal information, and the categories of third parties to whom we disclose the personal information.
• The right to know whether your personal information is sold or disclosed and to whom.
• The right to say no to the sale of your personal information.
• The right to opt out of the sharing of your personal information, including with advertising platforms.
• The right to request that we delete all or some of the personal information that we have collected on you.
• The right not to be discriminated against based upon your exercise of your privacy rights.
• The right to equal service and price, even if you exercise your privacy rights.
• The right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible).
• The right to request that we amend any of the information that we have collected about you.
• The right to withdraw your consent to the processing of your data.
• The right to request that we restrict the processing of your data.
• The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.
• The right to stop receiving unwanted direct marketing.
• The right to limit the use and disclosure of your sensitive personal information.
• The right to receive the personal information that we hold about you in a portable and, to the extent feasible, a readily usable format that allows you to transmit this information to another entity.
• The right to opt out of the use of your data for automated decision making purposes.

Exercising your rights

You may exercise the rights specified above by submitting a consumer request to:

Duane Passero, VP Operations
Aquatic Home Living Inc. (Wellness Shop)
[email protected]
1-855-873-3882
930 Century Dr, Burlington, ON L7L 5P2
Canada
https://www.wellnessshop.ca/

If you opt out by contacting us as stated above, your preference will be applied to your account and our databases, including offline sales. You can also manage cookies through your browser settings, as described in our Cookie Policy.

We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:

• Name;
• Postal / shipping address;
• Billing address;
• Phone number;
• IP address;
• Email address.

Please note that we may be unable to process your request if you do not provide us with the above information.

You may also designate an authorized agent to exercise your rights on your behalf. We will request the agent to verify that he or she has the authority to submit requests on your behalf by providing the requester's valid government-issued ID. Please note that we may not be able to process your request if your designated agent and/or you do not provide us with this information.

We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial. Normally, we do not charge a fee to process or respond to consumer requests. However, for residents of certain jurisdictions, we may charge a fee if the request is excessive, repetitive or manifestly unfounded.

Accountability

The following person is accountable and responsible for our privacy practices and procedures:

Duane Passero, VP Operations
1-855-873-3882
[email protected]

You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. Residents of Quebec may lodge a complaint with the Commission d'accès à l'information du Québec by calling 1-888-528-7741. Residents of Canada may also lodge a complaint with the Office of the Privacy Commissioner of Canada or by calling 1-800-282-1376.

Location of data processing and transfers

We are located in Canada and process data in Canada. Some of our service providers and advertising platforms, including Meta and Google, may store or process information outside of Canada, including in the United States. This means your information may be accessible to law enforcement and national security authorities of those countries.

Third-party websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their privacy policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Do Not Track

Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track ("DNT"). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website.

Questions

If you have any questions about this Privacy Policy, please contact us at [email protected].