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Testimonials

CUSTOMER REVIEWS

DEDICATED TO YOUR EXPERIENCE

What Our Customers Are Saying

We’re committed to providing an exceptional shopping experience. From the moment you enter our showroom, you’ll be greeted with a smile and treated with professionalism. Our backyard leisure experts are here to help you every step of the way, from researching our products and finding the best one for your lifestyle, to maintenance and aftercare services that help you enjoy for years to come.

Easy order and fast delivery. Only disappointed that the site showed a promo for Spa Robes for free, but I couldn’t add it to my cart. Site should take them off or explain how it qualifies. Otherwise, very happy.
5/5

Melanie

Mike Boyle did an excellent job working through all details. Very professional and thoughtful, would high recommend to friends and family!
5/5

James

Joe showed up when he said he would and worked nonstop until he was done. He cleaned and serviced our hot tub to perfection. He also had the chemicals, etc we needed to restock with him.
5/5

Grant & Donna & Donna Neal

knowledgeable technician who took his time to explain any service issues and how to maintain the hot tub between routine maintenance..
5/5

Peter

ANDREW was our SERVICE TECH. He was efficient, friendly, knowledgeable and cleaned up when finished
5/5

Kim & Greg Moulsdale

Jay was knowledgeable, very kind and professional and explained what was happening with our hot tub while he worked through the issues.
5/5

David

Mike was awesome to deal with straight down to the guys who delivered and set it up.
5/5

Scott

Overall, the techs do a very good job, very thorough and detail oriented, helpful advice and true consideration to make sure the tub is as clean as possible.
5/5

Steve

The most thorough and attentive service yet! Also very much appreciated all the advice and support Stan provided. Look forward to see him again.
5/5

Eva Szentgyorgyi

I went to the store looking for something they did not have in store. Instead I was directed to the website. The suggestion worked exactly as suggested
5/5

Patti

Web site well made for easy order creation and excellent delivery. Delivery is always impeccable. Tape on caps that could spill, etc. it’s the little details like these that make for great service
5/5

Luc

The team at Wellness Shop are knowledgeable kind and patient. Every experience we’ve had has been great!
5/5

Jenn

I like the fact that it is hassle free. I signed up for a Sliver package and my jacuzzi is on auto service!
5/5

Andres Gantous

We also were satisfied that the price for the item was reasonable. We will do business again
5/5

Tom

Our sales person Jordan did a good job at communicating and walking us through the process.From selling us the tub to filling it up at home.
5/5

Derek

Everything. Customer service was perfect. Installers/delivery was great according the schedule. My swim fit spa is the best. We enjoy it a lot.
5/5

Luiza

Barb was absolutely wonderful to work with. She came to our house and helped us with the initial startup and explained all the details of how to maintain the hot tub and keep it in great condition for a long time.
5/5

Angelo

Devan was extremely helpful and addressed our issue quickly and with zero headaches. Joe called to let me know when he’d arrive, showed up when expected and resolved our issue that was covered by our warranty. So glad we chose Jacuzzi!
5/5

Steven

Zack was amazing at attending to the need to turn on the swim spa for the first time. The fix of the electrical connection was smooth.
5/5

Martha / Juan

The first person on the phone was great. The technician sent was amazing!! Informative and knew what he was doing. He did a great job.
5/5

Daniel and Renee Porter

Your team was very helpful. I just put the new sensor that I purchased off you and should know I’m the next few hours ( once tub is filled) if the sensor was the issue.
5/5

David

Eric our tech is the best! He explains what is being done in easy to understand terms and always does great work.
5/5

Terry-Lynn Sim

How easy it was to order, and the combined order allows you to save versus individual purchase
5/5

Rosa & Pino

Christian was excellent and very knowledgeable and experienced and followed through at every step and after delivery.
5/5

Rob Boffo

I received the wrong product by accident and a new one was shipped right away. Appreciated there was no delay.
5/5

Jennifer

Your tech was very efficient and didn’t give me a big run around, he diagnosed the issue and that was that. To much money to repair small electrical issue with the board.
5/5

George

The service was great. Jamie went out of his way to make sure my hot tub was fixed as quickly as possible. He also gave me great tips on how to maintain my hot tub
5/5

Ellie

I am able to easily order online and my order is delivered to my home within a couple of days.
5/5

Alison

Did really love anything but it’s the only place to buy supplies since they don’t carry it in their showrooms
5/5

Patrick

I made mistake on one item and Hot tub store helped me return and purchase the correct item. GREAT SERVICE. .
5/5

Rocco Alonzi

Friendly and very fast response to me having an issue with accessing my account. Thanks!
5/5

Nathan

The simplicity of everything accompanied by Brendan’s professionalism made it perfect.
5/5

Matthew

Jay. Was great. He was thorough, professional and extremely courteous to us. We would recommend your firm to anyone. A big Thank you to Jay and your firm!! John and Barb
5/5

John

The level of expertise that our sales rep Christian had. We had some delays with our tub that caused a lot of frustration and unknown timelines however, Christian made the final steps of this whole process easy and rewarding for our patience.
5/5

Kayla

Dan was great. I felt he was very honest and provided me with the best solution for my problem
5/5

Laura

Alicia was very accommodating and was able to find a solution for a problem we’ve had for a long time.
5/5

Sonia

Jay was very friendly, knowledgeable and went above and beyond to try and solve the issues I am having. He was great at explaining things and making me aware of costs before / during the work.
5/5

Victoria

Called in for parts. Left a message and got a call back right away. Talked to parts department and they got it all Sorted for me and parts on the way quick:
5/5

Shawn

Service guy was awesome ! Friendly and explained what and why he was doing what he was . Great experience
5/5

Victor Paiva

The service tech was very courteous, and kept me informed about the work being done. you have a very good employee there. thanks for the great job.
5/5

Leigh

It took a very long time to get the controller board from the supplier (not your fault) but Greg was like a dog on a bone until he got our tub working again. Greg and the service team are honest and thorough!
5/5

Nick

My technician Alisha was awesome. We chatted about the servicing she was doing and educated me on what’s going on with my tub.
5/5

Kelly & Mike

It’s a very easy process to order online, delivery is quick and coupons help to reward repeat customers while bringing the final price down.
5/5

Terrie & Ron & Ron Sage

Matt gave us great service, lots of information and was able to make all the arrangements for the install and removal.
5/5

Bruce

Your technician Jamie was able to solve the problem quickly and he was really nice
5/5

Eman

Lisa was kind and got the answers I asked and called me back as soon as she had the answer!
5/5

ronda

We received the product very quickly and it perfect condition. Highly recommended.
5/5

Gael Sargent

Service tech was very professional and proficient, love that he had chemicals I needed stocked on his truck.
5/5

Dan and Amanda

I chose the wrong item and was offered a 20.00 coupon and to keep the item! It was awesome
5/5

Dawn & Corinne

All of the customer service representatives, who have visit our home, have been so professional and gone above and beyond.
5/5

Alan

Our sales contact, Alissa, was fantastic. She was very knowledgeable and responsive.
5/5

Sarah and Jeff

The whole ordering process was quick and accurate. The little gifts were cool as well (from rubber duckies to the disposable wine glasses)
5/5

Dan

Service from Fred was beyond. He helped with every question quickly from the time we inquired and even after delivery. Very pleased with the whole process. We trust that if we needed anything regarding warranty we have a service person ready to help. Glad to support local businesses. It matters :)
5/5

Mike

Good selection and good detail about items so I could pick the right product. Fast delivery
5/5

Laura

I’ve had one order last year it was what I ordered and it arrived fast. Waiting on second order now. Just ordered the other a couple days ago
5/5

Karen

pricing and points program. I loved the deals such as free chlorine that I just got
5/5

Doug

Took the time to explain and answer all my questions on how to take care of the hot tub
5/5

Sanuja

Website easily navigated and efficient delivery. Competitive pricing on Jacuzzi products
5/5

Marc

Jamie was on time was very professional and went above and beyond in ensuring that everything was taken care of in an efficient manner,
5/5

Mitch Champagne

Excellent service the technician knew his stuff and was helpful. Recommended other products as well.
5/5

Adam olcsvary

Dealing with Christian at the Vaughn Location was amazing! he attended to my every need and followed up to make sure everything was perfect!
5/5

Jordan

Repair technician came with the correct parts on the truck and quickly installed them
5/5

Jill & Craig

The service technician, was very knowledgable and took the required time to effectively complete the service. Well Done!
5/5

Lorne and Martha and Martha Wedge

While it may have taken nearly three weeks to get a service call, the customer service was exceptional when they arrived.
5/5

Mike & Linda Reyno

The delivery guys were so helpful and did way more than they had to. I love great service thank you
5/5

Don and Theresa and Theresa Watson

Very quick & efficient work. Took the time to explain how the problem arose (it was a programming issue) and how to fix it should it ever to occur again.
5/5

Bruce

You always have what I need and my questions are answered quickly. Honestly, your prices and the speed of delivery could have been number one, too.
5/5

Tara and Jeremy

I tried to leave a review earlier but it bounced back. Lee was the gentleman who helped me and he was outstanding! Although my issue isn’t yet repaired he went above and beyond to make it happen
5/5

Vaudry

Friendly staff, answered all questions promptly with great customer service. Went above and beyond. A pleasure to deal with
5/5

Ryan

Adam and his team were professional, friendly and new exactly what was wrong with the diverted
5/5

Kevin

Mitch was awesome! From the moment my son and I stepped into the shop until my tub was up and running! Well done!
5/5

Ali

Dan was absolutely fantastic. On time, courteous, friendly, knowledgeable and friendly.
5/5

Glenn

I love how everything was all included in the price. Including electrical installation.
5/5

Holly and Jeremy

Yes, the fact that Ashley called me back to followup the same day. Understood my issue and found the parts that needed to get ordered to resolve our spa issue.
5/5

Stephen Wasilenko

Michael took the time to make sure we were ordering the right lid and returned calls promptly and with a pleasant attitude. Excellent customer service!
5/5

David & Monica

Called on tuesday with a problem with the water flow and the technician was here today and was GREAT!
5/5

Sandra & Robert Devereux

Jen was an excellent sales rep. She helped me with my purchasing decision. Explained the product and options well.
5/5

Raymond

Barb has been excellent. Love Jacuzzi. Delivery guys were great. Hot tub looks awesome. Can’t wait to get in.
5/5

Evan

They analyzed the situation quickly, and provided the most practical solution quickly
5/5

Mike and Jennifer

Jay was excellent! Knowledgeable and thorough in locating and fixing the problem.
5/5

Christine

Great company to deal with they added parts to their webpage when I inquired about specific pieces
5/5

Jamie Macdougall

Mike Boyle provided excellent customer service to help us find what we were looking for.
5/5

Joseph

The technician was very kind and explained everything. He was very professional and on time.
5/5

Debbie and Wade and Wade Martino

The technician who repaired the lighting was a great guy and got the job done in good time!
5/5

Howard + Michelle

Agent arrived when I was told they would and contacted me with details of the service call
5/5

Ellie

All of those things listed. I’ve had chat help in the past about products which was great
5/5

Cheryl

The sales process was excellent. The install was seamless and efficient. Thanks
5/5

James & Sherri

The knowledge and care that Dr. Hamilton has provided not only to me but to my young boys has been excellent
5/5

Ken & Heather & Heather Busby

Fast delivery . Ad with last delivery I had a container opened and all in the box. Was replaced and shipped the next day
5/5

Michael

The Jacuzzi for Life program is awesome. I really appreciate the simplicity of having regular maintenance and shipments of products to make hot tub ownership easy.
5/5

Richard Bernreiter

White glove service with an at home spa and chemical tutorial. Plus fast response timed on our enquiries. All around great experience.
5/5

Laurie

Easy to email questions. We did try calling to ask questions but no immediate answer and we missed the call back. Would have been nice and much quicker to speak to a person directly
5/5

Jennifer

All product is received very quickly and Andrew did a great job servicing our hot tub.
5/5

Linda & Micheal

Variety, cost, shipping speed, customer service, rubber duck included with my order
5/5

Justine

Stood behind your product. Took some time to get done but in the end you replaced a lemon tub.
5/5

Charlie

Price was great and so was the service! Just couldn’t pick both. Had a damaged item (shipping) and delivery wouldn’t drop off and the hot tub store sent another order, no issues!
5/5

Morris

Everyone is so prompt and courteous, the team is exceptional , so much so that I have already recommended them to a friend and they were out at her place just last week.
5/5

Alison

All my dealings have been great with Hot tub and infrared sauna. Keep up the good work.
5/5

Carl Dahlgren

The service techs were polite and respectful. It was a pleasure having them on site to repair the hot tub leak.
5/5

Bill & Janet & Janet Jones

A longstanding problem (years) was fixed….. My foot valve had not been functioning….
5/5

Lorraine Philp

The Customer service person, Lisa took time and effort to check in on my arrival of my hot tub lid. She also called back as she said she would.
5/5

Peter Craddock

I had a problem with my last order. A bottle of Alka-up came undone and i was all over everything. My dog licked sum of it and I contacted the company and they checked and made sure that the product was not toxic and credited my account. Very considerate.
5/5

Jack(John)

The experience was great from the time we walked in the door to delivery and hot tub tutorial! Ken madenus feel comfortable, he was honest, informative and knowledgeable about Jacuzzi and other Competitors. I particularly liked that Ken came to our home and explained the chemicals in detail and walked us through all the features. Thank you!!
5/5

Laurie

I would recommend the Wellness Shop to anyone looking for a hot tub! Excellent service. Found us exactly what we were looking for! Fast service also.
5/5

Melissa & Blake

Sales rep at the store Zack and Nathan were great. Professional and actually seemed like they genuinely care about their customer and product they’re selling.
5/5

Philip

Found a problem I didn’t know about and fixed it with the new part during the tune up service
5/5

Cheryll Brencis

I asked which filter was the filter for my hottub and I received a quick response with a link to purchase
5/5

Dustin

The technician was very honest and only charged me for what I needed to have fixed.
5/5

Ryan King

I have ordered from Hot Tub Store before. Always price competitive and very efficient / quick delivery.
5/5

John

great sales person – jennifer – knowledgeable, very thorough and really client centric. Delivery team and electricians were professional, great to deal with, and made it feel like they were part of the Wellness Shop vs a 3rd party.
5/5

Eric

The Service tech was very thorough in servicing the Hottub, pointed out items that were needed and was courteous and professional
5/5

Elanore

We really like your service man Matthew Smith! He explained things about are hot tub and made recommendations to benefit it!
5/5

Doug

Outstanding experience. Julie is amazing and we appreciate the time and educational as well as logistical support she gave to our family. Rob and his team are excellent in setting up the Sauna and our Red Light unit. The professionalism and personal experience in the Shop as well in our home has been incredible. Thank you to the Wellness shop Team.
5/5

Charles

The price, availability and speedy delivery is what made me buy it this time and will now continue to purchase in the future
5/5

Arlene

We are just so happy you were able to fix our hot tub and get it running for the Christmas Holidays! We enjoyed it so much
5/5

Paul

I loved how Catherine continued to follow up with me until my issue had been resolved! It really made me feel like she cared and kept me as a priority :)
5/5

Erika and Josh

jennifer was so helpful and responsive. we are very excited about our new hot tub
5/5

Jennifer

Purchased on Oct 31, 2023 which included a special discount. The saving made the purchase possible
5/5

Janet

The quick delivery and easy purchase. Like that there are sales often on things we need
5/5

Samantha

From start to finish, the ordering process was stellar….speed, price and service!
5/5

Tammy & Aaron

Very easy to find what I need and it is delivered fast with very clear communication
5/5

Chelsea

Moving forward I would like to request that only Alisha come to my home for required service calls. Her attention to detail and throughness was unbelievable. We have been in the program for two years, and she is the only technician who has spent 2 hours doing the routine maintenance. It was greatly appreciated.
5/5

Jason & Erin

Loved having it shipped but it didn’t arrive as quickly as I was told it would be.
5/5

Craig

Although I had to wait weeks for the initial appointment, on the day of the service it was quick, and even when the technician had to come back, he came back within an hour of calling him back
5/5

Rob Pellegrino

I had had a couple of hiccoughs after the service call, I was corresponding with Ashley who is absolutely amazing and everything got worked out.
5/5

Brenda

Not only the price, but also the speed of the deliver. And I loved the rubber ducky.
5/5

Tracy

The price is better than anyplace around Still never recieved my special gift though
5/5

peter

Website is easy to navigate and pay and product ships quickly with tracking updates pushed to my phone
5/5

Jennifer

Joe is an absolutely fantastic technician. Knowledgeable, educational, friendly and efficient. You would be wise to ensure all your technicians are held to Joe’s high standard. He is truly one of a kind. Thank you.
5/5

Frank Kreze

Order was said shipped. But it wasn’t. Tracking said it was damaged and returned to shipper. Followed up with store and they agreed that it would be shipped out promptly. Just received my order. All good.
5/5

Shane & Janet

He was kind, courteous, explained things well, seemed very knowledgeable… he was punctual in his timing was able to diagnose the problem quickly and fixed the main issue we were having and drew up a quote for repair work that is optional work as it’s not necessary equipment. There was no pressure to fix anything else.
5/5

Jennifer

The prices are reasonable, shipping is very fast and products are usually in stock.
5/5

Paolo Accomando

Technician was very knowledgeable and diagnosed and resolved the problem in quick fashion.
5/5

Ed

Eric came and is such a top notch guy to deal with. We had an appointment for tues but he was able to come sat. He is so polite and knows what he is talking about.
5/5

Mel Bernier

She was helpful to what I was looking for and she was knowledgeable, fast and friendly
5/5

Nick

Technician arrived early was very polite and knowledgeable, repairing the hot tub quickly.
5/5

Bill

I like the service. The service man Joe does a great job and answers questions if we ask.
5/5

Bill and Eileen

Customer service received today was excellent. Had the diverters changed. Maintenance was excellent, very courteous very professional. Super happy with the service I received today
5/5

Carolyn

My technician was so incredibly helpful, knowledgeable and went above and beyond.
5/5

Diana

The friendly manner in order to assist with my problem. Would recommend them to everyone
5/5

Linda Andrejishyn

Service person was polite professional and informative. Job was done well and on time. Thanks to Long
5/5

Andrew & Angela Finn

We called when our hot tub stopped working and got thru same day. An appointment was scheduled within a week and Gary fixed the issue Thankyou!!!
5/5

Brenda & Ted

All product is received very quickly and Andrew did a great job servicing our hot tub.
5/5

Linda & Micheal

they always call telling me they are on their way and will call and tell me if I need anything
5/5

CAROLINE

I was really happy the service I received when I went to the warehouse, everybody was very helpful in helping me
5/5

Mario & Serena

Paul was excellent to deal with. Very punctual and friendly. I look forward to dealing with Paul again.
5/5

Rebecca & Shane & Shane Jermey/Towns

It was taking some time to upload some computer software but my call taker was pleasant and personable which passed the time.
5/5

Tyler & Heather & Heather Abrams

The guy who serviced the hot tub was very knowledgeable and helpful to explain what we need to do
5/5

Randy & Bernadette & Bernadette Wilson

The support from sales representative to help make the decision on which tub to purchase
5/5

Delmer & Susan

It’s my first jacuzzi and I am always worried about anything that needs servicing. Jamie arrived and made everything so simple and friendly. He explained everything and even took the time to show us the how it was all working. The work was done very professionally and the experience was one you would remember. From a service aspect… Jamie should be recognize for this job and his attitude
5/5

Stephane

The fast service and ease of using the website to order all of my hit tub chemicals and solutions.
5/5

Cheryl

Repair people are great to work with. Friendly and know their way around a hot tub.
5/5

Bruce

It was helpful to receive a reminder about my items in my cart and also being informed about the status of my product delivery.
5/5

Mohamed

All products needed were in stock, ordered delivered complete and quick like prior orders.
5/5

Ed

Talking with the staff over the phone about my hot tub..they were very understanding of the situation and I felt they legitimately there too help me Would definitely recommend this company to family and friends
5/5

Steven

The Technician did a great job, stayed until the tub was filled and he turned it on to start the heating process. Very thorough in all areas.
5/5

Steve

tech was professional, you answered your phone, came when you said you would come
5/5

Tom

Already familiar with product. The speed in which it came was amazing. Next day service.
5/5

Murray

Your web page. After looking up the model for my replacement top controller, your website contained great photos allowing me to determine the correct part.
5/5

Norbert

MAtt was professional and communicated well eg. he explained the reasons why my heater failed and made sure safety was number 1.
5/5

Dina

We’ve been clients since like 2013. We have always been very happy with the service and the speed of service.
5/5

AMBER

Your sales rep Jennifer was professional, engaging and very knowledgeable. The overall experience was why we went with Jacuzzi.
5/5

Pamela

Cheapest store I can find. Always ships fast. Free shipping. Great customer service. Great products.
5/5

Katherine

My questions were answered promptly and the local service with the Swim Spa was first rate.
5/5

Joanne (Patricia)

Ken debney was great to work with. Payment was a pain…it took 3 visits which is unacceptable…you need a pos machine. WAY TOO MANY EMAILS AND SIGNATURES.. Also need clear indicators in the tub as too how high the water should be…I sent video/pics of what I thought was a leak and Mr Debney came here. If the water was too high I would have easily reduced it…however I was charged for this service call when it was an easy fix if I had just been told.
5/5

Deborah

Eric was awesome. He was super knowledgeable, he was efficient and very helpful explaining what he was doing.
5/5

Peter

Fast delivery to my door, pricing is reasonable and knowing we’re using Jacuzzi product for our Jacuzzi hot tub gives us peace of mind that we’re taking proper care of our hot tub.
5/5

Val

order received within a couple of days, no delay in use of hot tub waiting for supplies.
5/5

Timothy

I was really happy the service I received when I went to the warehouse, everybody was very helpful in helping me
5/5

Mario & Serena

price, speed are both great. What is there to love about an order of Spa chemicals? LOL
5/5

Anna Mills

Ashley was super quick to answer. I asked for a reimbursment of a few items and she did it in a matter of minutes within business hours. I was confident than in your customer service and ultimetly added other items to my order instead of buying somewhere else. Itemz were not in your catalog but Ashley asked for them to be added and made the purchase easy for me. I recommended your website to my father for his hottub needs. I will wait after I receive my order but will likely add 5 stars review on Google.
5/5

Mathieu Gibeau 

Friendly and knowledgeable , Jordan took time to answer our questions and felt no pressure to purchase
5/5

Darryl

Paul was excellent to deal with. Very punctual and friendly. I look forward to dealing with Paul again.
5/5

Rebecca & Shane & Shane Jermey/Towns

Our sales guy was great and organized a close date for delivery and the delivery team was fast and pleasant.
5/5

Sharlene

Lisa actually wanted to help, instead of going through the motions and rushing to get of the phone.
5/5

Irv

It was taking some time to upload some computer software but my call taker was pleasant and personable which passed the time.
5/5

Tyler & Heather & Heather Abrams

The follow-up. My goggles had not arrived for a few days and before I felt it was time to follow-up, the service rep reached out to me.
5/5

John

Ashley provided excellent customer service to come up with an alternative solution for our hot tub cover
5/5

Derek Mclellan

Lisa, was very pleasant and within minutes, she got back to me . Her expertise with the situation which was very much appreciated:) Thanks so much. Ellen Walker
5/5

Ellen

The service technician was both professional and funny at the same time he came in got right on the job finished quickly kept calling me sir even though I am 68 years old, I kept looking around behind me for some old guy not too often I get called sir
5/5

Mike

Ashley was super helpful, understanding of our issue, and went above and beyond. She is an asset to your team!
5/5

Robert and Julia

Catherine was very helpful and gave me great recommendations. I’m new to hot tub maintenance and all the information can get confusing. She was able to help me understand what I need
5/5

Monika Wieczorek

Matt and Gary were very efficient at finding the problem and offering solutions. Set up hot tub until work could be done.
5/5

Annie

The representative followed up multiple times to ensure everything went smoothly, which I’m grateful for
5/5

Vishal

Super knowledgeable and friendly technician that answered questions and made the service a comfortable experience. The job was done with excellence and precision. Thanks for hiring great people!
5/5

James

First I entered I met James , who is real gentleman and knows his job , convenient purchase fair deal and everything on time , delivery team did their job amazing , so happy . Definitely recommend this place to others
5/5

Mahmood Yekta

Great service – Adam & Todd were prompt; explained what was wrong and discussed the cost of the heater before installing
5/5

Steven

I called to set up a service appointment for my hot tub and I spoke with Lisa. She was pleasant and professional and made me feel valued as a new customer. She even welcomed me to the family as a new client. Really terrific. Not rushed and terrific.
5/5

John Pendergast

I loved that my customer Service rep shared that the expiration date on my credit card was also her birthday. Nice to make a human connection.
5/5

Nathan Cooper

The guy who serviced the hot tub was very knowledgeable and helpful to explain what we need to do
5/5

Randy & Bernadette & Bernadette Wilson

The support from sales representative to help make the decision on which tub to purchase
5/5

Delmer & Susan

The whole experience from purchase to set up. Minor hiccups that were handled so well. professional and kind. Friendly and knowledgeable.
5/5

Belinda

The phone call to ensure I had read the email sent by Jacuzzi customer service. Such a nice touch, makes such a difference.
5/5

Derek

Technician was excellent. Price is high and wait time are long but technician was excellent.
5/5

Brent

She was very informative and helped us by providing advice on keeping our tub cleaner
5/5

Rico Mena

Once the technician arrive they provide fantastic service – it’s just frustrating that it takes so long to get the service appts.
5/5

Debbie

Jennifer from the wellness store helped us from start to finish with our purchase and delivery process
5/5

Brian (Mark Sun Hon) and Carine

Great products. The chemicals are great quality. Not cheap stuff that doesn’t last. Happy customer
5/5

Dean

Lisa is customer and solutions focused. She seeks to understand and then resolve matters.
5/5

Glenn and Kim

Appointment was moved up by 10 days and the guys got here early on the day of awesome service thanks so much.
5/5

Ralph