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Testimonials

CUSTOMER REVIEWS

DEDICATED TO YOUR EXPERIENCE

What Our Customers Are Saying

We’re committed to providing an exceptional shopping experience. From the moment you enter our showroom, you’ll be greeted with a smile and treated with professionalism. Our backyard leisure experts are here to help you every step of the way, from researching our products and finding the best one for your lifestyle, to maintenance and aftercare services that help you enjoy for years to come.

I am always impressed with the high level of service I receive from every inertaction with The Wellness Shop
5/5

Peter

My technician was well informed and spent time helping me understand my tub better
5/5

Rachel

Joe did a great job. Very competent. Explained how everything works and gave me a few maintenance tips. Very good guy.
5/5

Ernie

The technician was quick to access the issue and provided answers to our questions.
5/5

Bob

He was friendly and had a well stocked van of extra items that were on sale if I bought from him.
5/5

Kim Mrkobrada

The serviceman who attended was polite professional friendly and completed the job very well.
5/5

Andrew and Angela Finn

The gentleman who came to service us was very knowledgeable and detailed. He was excellent.
5/5

Heather

I’ve been a customer for 10 years now and I’m completely satisfied and I have referred you to friends and they have bought four hot tubs from you because of my recommendations
5/5

Nick & Lori Mantas

He was on time. He was very knowledgeable. He diagnosed the issue. Make the appropriate repairs.
5/5

Joe and Toni

Starting from placing the service call the follow up emails. The technician Joe called me and arrived exactly when he said he was going to his customer service professionalism explaining the situation follow up. The whole thing was incredible.
5/5

Catherine

Most recent service professional who came to assess our hot tub was the most professional and knowledgeable person . He took the time to listen to our concerns took us seriously and acted to give us the service we expect.
5/5

Annette and Ralph Pugliese

the entire experience was exceptional. The representative, Julie, was incredibly professional and knowledgeable without being pushy. Every aspect, from the initial inspection to the delivery and installation, went smoothly and exceeded our expectations. I’d highly recommend your company for the outstanding service and dedication to customer satisfaction. Thank you, Julie, for making this a fantastic experience!
5/5

Tedi & Dajena

The representative that helped me with the order over the phone knew his products and was able to help me find something within my budget and suggested ways to help me save . The shipping and receiving staff were also very friendly and took care when assisting in loading the product onto the truck
5/5

Tanya & Marc & Marc Ramsammy

Not really; waited 7 weeks for the part but at least I got the right part😉 thank you
5/5

Richard

I phoned in and was able to get the expert guidance I needed to choose the correct parts needed. Then my order arrived within 2 or 3 days which I really appreciated! Thanks again
5/5

Mark Noppe

Website was really easy to navigate and actually has all kinds of 1st party name brand replacements parts.
5/5

David

Julie has been very friendly, helpful and responsive from the minute we walked into the store, right through our tub delivery and spa school.
5/5

Tina & Mark

FedEx lost shipment, was replaced with no questions asked, with some nice hot tub glasses as a treat. Thank you for making life easy 🥰
5/5

Dave Durance

Same service technician that knows their way around that can service the hot tub whether I’m home or not
5/5

Sanuja

Ken provided excellent service. If we had any questions I emailed him and he always got back to us! Highly recommend Wellness Shop!
5/5

Chiara

The technician that was out today was absolutely wonderful! 10/10. Very friendly, knowledgeable, and efficient! Exceptional service.
5/5

Josh & Krissy

Excellent service man. Actually got in the tub and gave it a thorough cleaning. Highly recommend this person and would be happy if he was our regular person.
5/5

Nancy Argyle

Joe Sousa was excellent. He was pleasant, patient and professional. He was super helpful, and was so glad he was there to assist. Amazing job and service.
5/5

Andrew

The serviceman was excellent as this was the second time he has serviced our hot tub. I was really pleased that he had the replacement pump pump on his truck.
5/5

Basil and Wendy

I took my time and asked a million questions. Freddy always had an answer for me.
5/5

Tanya(Mike)

I think the reduced prices when you register for regular orders of a particular product is helpful. Also, I asked to add items to our most recent scheduled order and the team was great at making this happen.
5/5

Renee

Very professional and know what they are doing Extremely helpful to my question Price very fair
5/5

Mel & Roberta Lee

Very hands on if you have a problem. Always available to answer questions. Would recommend for sure
5/5

Rick

I appreciated not having to wait for too long for service. The person who took the order on the phone was very nice. The service rep was very courteous and explained and fixed the problem.
5/5

Barbara Hore

The appointment is booked. The technician calls as he’s on his way and checks in before he leaves
5/5

Shawn

Representative demonstrated that she cared about our issue , wanted to ensure that action was being taken & followed up to make issue had been satisfactorily resolved Great complete customer service
5/5

Brian and Teri

Great customer service! Jenny is outstanding with helping the customer with the buying decision, extremely knowledgeable and follow up is beyond expectations.
5/5

Dan and Kim

We are first time owners. He took the time to not just clean but show and teach us how to care for the tub.
5/5

Jeremy

I recently had the pleasure of working with Stuart at the Jacuzzi Wellness Centre, and I couldn’t be more impressed. He is incredibly knowledgeable and personable, making the entire process smooth and enjoyable. Stuart took the time to explain all the features and benefits of the hot tub in great detail, ensuring I understood everything before making a decision. His customer-centric approach was evident from the start, offering a very positive experience throughout. Both the pre and post support provided by Stuart were excellent, and he truly represented the company well. I highly recommend Stuart and the Jacuzzi Wellness Centre for anyone looking for a top-notch hot tub and outstanding customer service.
5/5

George

Jay showed us so many helpful tips and recommendations to keep our tub working well, and he had so many of the items that I needed (hot tub pillows, shock, spa stick, etc) AND that there was onsite specials. That was really helpful.
5/5

Kim

Service member was very polite and helpful. Answered all my questions. Job was done quickly.
5/5

Colin Hope and Melanie Senior

The tech called me to update me on what was happening. He even looked into anjissue to see if warranty would cover
5/5

Ida

Are sales associate Jen was very knowledgeable and provided us with a great walk through on the product.
5/5

Mike and Diane

Eric was very knowledgeable and explained everything to us as he went along on the service call. Very friendly and courteous as well. He was very efficient and identified problems and gave us options for repair.
5/5

Sharon

Joe was great. Found the problem and fixed it. Also have good advice on the chemicals
5/5

Lisa

It was not primarily price. It was the totally efficient way everything was handled from start to finish with Toronto, Kitchener and Enoch the fellow that cleaned out the hot tub. He was excellent.
5/5

Wendy

I love it all. Right now I’m waiting for an email to let me know that the filter I need is in stock again. I hope it’s soon.
5/5

Rita

Freddy took the time to walk us thru the many different options on the tubs, warranty and differences between the Jacuzzi models and the Sundance models that we previously owned.
5/5

Chris

Long was our technician. He did an excellent job. He was on time, knowledgeable and courteous. Thank you along!
5/5

Barbara

Guy called before coming , showed up early and got the job done no Probken and saved me half price on a hot tub cover. Best service I have had from a company in awhile nice for a change :)
5/5

Kyle Catherwood

Stuart was very down to earth and we didnt feel rushed. Didnt get the sales pitches and was given time to think and make our choice
5/5

Kaela

Freddy was great ! Very knowledgeable ! And so friendly ! He was not pushy ! We came for a hard top lid and left with both a new tub and lid ! Ha ha ! Good job😀
5/5

Steve(Stephen) & Kelly

The system seems to work. Although I’m still waiting for service on the tub. The technician said he would come back to finish but never did. Is there anything you can do for me? Rob … 519.319.9181
5/5

Rob

Respectful staff, knowledgeable, friendly service, prompt responses, and honest about what is needed and what is not needed.
5/5

Eiman

Talking to both people VERY nice to deal with .. & They wanted to see that you were satisfied 👍
5/5

Debbie & Kevin & Kevin Escott/Jesty

Adam is very personable and efficient and his trainee seemed quite knowledgeable as well
5/5

Lorraine

The technician was very knowledgeable. He explained the amount of chemicals I should be using and when. And how to preserve the integrity of the hot tub. Please send him again. His name is Long. I learned more from him that in all the many years that we have had a hot tub.
5/5

Bob Wilson

The convenience of being able to shop on-line and have the items delivered within 2-3 days. Most spa/pool supply stores here are only open M-F, and close between 4pm and 6pm…very inconvient.
5/5

Warren

actually I was going to pick all boxes!! Finally I know that when I have a hot tub and occasionally a guest it is perfectly clean!!
5/5

Lorraine Philp

Jamie was an excellent technician and found the problem in minutes. He was so professional and completed the repair in such a short period of time. Jamie needs to be complemented on his exceptional customer service.
5/5

Raymond Hallett

Where to begin on how exceptionally wonderful our experience was at Wellness Spa?! It mostly has to do with our amazing sales rep Christian, who far exceeded any expectations of service and really went above and beyond for us on numerous occasions. He was highly knowledgeable on all products and patiently repeated what he said to both me and my husband while we alternated staying with our sleeping toddler in the car! He recommended something which fit exactly into what we were looking for, which is our tub as pictured. Since we are new to hot tub ownership he patiently then explained in detail the features (like self cleaning, uv light and water push vs only air that distinguishes Jacuzzi from other brands), info on all we need to know for maintenance, gave us freebies like nice robes/towels, a free mechanical arm, set up with electrician, coordination x2 with hot tub movers and was available via text with our many questions. Not only that but he even did a house call on his own time when our water got murky and fixed it right up. He really didn’t need to do all of that and Wellness Shop is extremely lucky to have someone like that. The tub is perfect, we love it and can’t say enough good things about Christian. Thanks Christian and we wish you the very best!!
5/5

Sandra

The technician is great. always pleasant and helps us with any questions. He is a very helpful and competent technician.
5/5

Jane

Staff were patient and answered all my questions, big or small. I also liked that barb was open to communicating over text about financing and delivery. Made things easier for us.
5/5

Terri

I didn’t realize that I didn’t have a backup of chlorine and ended up running out. I quickly put in an order and it was on my front steps with ton a couple of days! I was very pleased.
5/5

Alison

Easy to purchase hot tub chemicals and items with fast service. It’s very convenient when I have a busy schedule. Thanks
5/5

Glen

The technicians are always so polite and efficient. The only suggestion I have is for the company to purchase a 4 wheel drive for the more remote areas.
5/5

John Honey

The service tech did trouble shooting that resulted in a good outcome and reached out internally to validate his ideas. It provided a good level of comfort that a persistent problem with the jets could be overcome.
5/5

Mike

Customer service is getting really bad. Inwas shocked at the help I got and so easy. I was prepared to spend a lot more time solving my problem
5/5

Dave

Her efforts and dedication to my complaint. It was comforting knowing she did not forget about me, even though it’s been a lengthy process. She was with me the entire time and delivered on her promises.
5/5

Sylwia

Timing was great and Long did a good job, just I needed to clean flakes from the pipes that came out later.
5/5

Victor & Audrey & Audrey Proskinas

Easy to book, close to home, great availability of appointments- I actually pass on a recommendation today
5/5

Nancy

Delivery service was very good as well as easy online ordering. Keep up the good work! Thank you
5/5

Leanne

Joe was our technician, very helpful, knowledgeable, fast, clean, and gave us options in the event our issue arises again.
5/5

Jennifer

The sales lady Barb was very honest and definite! What Barb said would be done, was right on! Price, delivery, electrical hookup all came true! Thank you for being so organized and keeping us posted along the way!
5/5

Harold Keith and Karen

The Hot Tub store offers tons of name brand hot tub supplies at competitive prices and they ship fast!
5/5

Francesca Pattarozzi

He was pleasant informative and quick and fair when he also realized that there was something different than expected.
5/5

Mauro& Nichola Folco

Jamie Young was our technician. Very knowledgeable, friendly and knew what he was talking about. He even suggested a new cover for our hot tub and we agreed to get a new one. The one we had was 11 years old. But it was time. We hope he’s the one that will install the new cover when it arrives in a few months. Great technician!!!
5/5

Denis & Maryse & Maryse Dubois

Mandi is super nice. She recommended the Jubilee model under our budget. She always communicated with us to make sure all is good.
5/5

Farhan

Very efficient in sending the correct replacement parts within two days of ordering
5/5

Lorne and Martha and Martha Wedge

James was super informative, process was exactly as described and installation went smooth! We love the tub!
5/5

Dan

Was trying to select all the options, your speed and free delivery are also great
5/5

Cheryl McNeil

Speed Cost is almost in line with everyone else with the exception that you have purchased more and safe Like that
5/5

Rosa & Pino

J’ai communiqué en français et vous avez répondu en français ceci est très apprécié
5/5

Liette

I really liked Lee who works out of Burlington. He was knowledgeable and very nice and went above and beyond to help me with my hot tub. Thanks so much.
5/5

Brian & Shelly

One call service, I only called once and no transfers just results. Kind, professional, articulate, and supported what I was calling for. Well done!
5/5

Jeff Correa

Everyone I spoke and dealt with were helpful, pleasant and had outstanding customer service.
5/5

Dave

Technician appointment was scheduled for Monday – he called today (Wednesday) said he was in area and could come by today 😀
5/5

Vanessa

Jay is amazing service man and had very good patience answering all our questions. Excellent customer service 10/10
5/5

Connie and Bert

Jay. The service technician was great. Fantastic communication All the trough the process! Happy we had him. John and Barbara
5/5

John

Friendly, knowledgeable, told me the entire process and explained potential outcomes that she had experienced.
5/5

David & Nancy Bish

It’s quick. However I lost all my loyalty points in February which was really disappointing.
5/5

Edward and Sandra Phillips

The check in after the purchase to make sure all was good with the electrician etc
5/5

Melanie and Roger

I really appreciated the little freebies that came with our products. Thank you for that. It was a nice little touch. Thank you for that.
5/5

Melanie

Variety of products and price and quick delivery I have a plunge I bought from you Thank you for carry this product
5/5

Christina

I liked that your mark up wasn’t 500%. But it was still double of what would be reasonable.
5/5

Bert

Great service from the team and communication after purchase regarding delivery and set up.
5/5

Jason

Julie did a great job keeping us up to date with the progress of our delivery date on our gazebo. Very happy with the look and quality of the gazebo. The installers were fantastic. Thank you very much and can’t wait to start enjoying our gazebo.
5/5

Sue & Gary

The service I received from Amanda V has been exceptional. Above and beyond custom service.
5/5

Ross

Very prompt reply, knowledgeable and asked all the right questions which made the process very smooth. Best customer service I’ve had in a long time. Thank you P.S. you’ve gained a lifetime customer
5/5

David

I. Loved speed too and the service provided by your representative also I heard Michael Kitchen is the boss
5/5

Angela & Bertrand De Windt

Wanted an entry level tub. Love my Nordic! Mike at the Wellness Shop was super helpful and chemical ordering has been fast and easy.
5/5

Bree

I really liked the added touch with your company sending us 2 shatterproof glasses for our hot tub for placing a 5th order.
5/5

KEVIN AND JACQUELINE

Erick was amazing! Loved his work and thoroughness in explaining everything to us
5/5

John

The worker was patient and provided info that allowed me to buy only the part I needed. I believe his name was Ryan
5/5

Peter

I liked the product quality, competitive price, no hassle purchase, shipping cost & delivery time. All five made for a pleasant purchase.
5/5

Paul

Price service and speed actually. And I have already recommended you to a friend.
5/5

Sean

I was on hold 1st time for an hour and time 45 min 3rd time yes the call back. 5 min received a call all good now. The wait time on a cover was bad 12 weeks :(
5/5

Jamie

Service employee was very pleasant, explained the Service called completely leaving no questions unanswered
5/5

Joe

The tech was so knowledgeable and explained everything and so good natured. It was a pleasure to have him over!
5/5

Angela

I love how friendly the technician was, how easy it was to book appointment and how I was informed when he would arrive
5/5

Lee

Ashley was very responsive and helped guide me through the purchase that was quick and very helpful
5/5

Brad

Jay was incredibly thorough and helpful. Did a great job and explained everything very well.
5/5

Daniel

From start to finish everything went flawless. Branden did a some follow up calls to make sure things were going as planned. He also scheduled some training on his day off.
5/5

Quentin and Brandy

Gary did a great job. The reason it’s not a 10 is because you are more expensive than your local competitor
5/5

Matt

I was able to find the item quickly on your website and delivery was in two days. It was great.
5/5

Roland Gerig

Joe was efficient and took the time to explain clearly what he was doing and why.
5/5

Norah Kennedy

Bought the hot tub from you guys great service and tub is running great had it for over 9 years
5/5

Krishnil

The phone call to tell me he is arriving and how explained and answered question for us
5/5

CAROLINE

We actually loved getting a duck with the order… didn’t happen this time but we love the ducks! 😊
5/5

Jillian

Mandi has made the buying experience great. Very knowledgeable and savvy to help educate ya and ensure we made a good educated decision on what would best fit our needs and expectations. Post purchase experience has been equally impressive.
5/5

Ryan

Mike in sales was awesome. Great asset to your company. The deal was amazing and the company that did the hook up was also great
5/5

Dan

Zach was very professional, very knowledgeable and a real pleasure to work with. He got us exactly what we were in the market for!!
5/5

Stephen & Heather

Jaime is amazing… the entire team is fantastic we have worked with Andrew and Matthew as well and just a pleasure
5/5

Heba & Rachid & Rachid Malki

Your service man Joe was great, very knowledgeable and repairs were completed in a timely fashion.
5/5

Gary & Shelly and Shelly Gentile

Christian was very knowledgeable and friendly. The whole process was smooth and not complicated. We got our hot tub without any headaches.
5/5

Mike

Jenn was very informative, and had excellent product knowledge. Went in there not knowing much about hot tubs and she was able to narrow down the options to help me find the one that suited my needs perfectly by asking the right questions and demonstrating on the floor models.
5/5

Daniel

honestly it was the price, quality, ease of ordering and speed of shipping is the reason for the score of 10. Thank for the great service.
5/5

Jeremy

The technician finally was sent out to look at a problem I had been complaining about for 5 months. A SmartTub technician and he replaced the faulty unit!!!!!
5/5

Siim Holmberg

Freddy was absolutely amazing explaining everything about the swim spa, financing and the delivery process.
5/5

Brian

the main thing was how quickly we received our products after ordering. The price was also good as was the free shipping.
5/5

Grace

Prices are higher / too high than market against known primary source manufacturers.
5/5

MARC

Love the fast shipping and one stop shopping for all my hot tub needs. Happy to collect points and get discounts and I’m even happy when I see the odd surprise treat thrown in with my order like a rubber ducky lol
5/5

Susan & Trav & Trav Kennedy

Lisa was very attentive and made the effort to correct the poor service that I had experienced. I appreciate her service in this regard.
5/5

Kathryn

You have a fantastic selection of parts and accessories. I would definitely recommend you guys. I will be doing future purchases.
5/5

Mellissa

To be honest the last question had me choose between price, service, or speed. But it only let me pick one. It was all three!!
5/5

Dan

We have most recently recommended you and they are in the process of buying a hot tub from you
5/5

Megan Scott

Communication was stellar between the representative, Andrew and the technician, Adam. Polite and was mindful of special instructions regarding our dogs.
5/5

Tammy & Aaron

It is refreshing to purchase from a company that provides optimal customer service.
5/5

Jackie

The service provider arrived when he said he would and explained all that was needed! Greg was great!
5/5

Duncan

Quick service and knowledgeable tech who provided feedback on maintaining a good spa
5/5

Vera & Vitor

the chemicals work great in our hot tub and the renewal system is good as is the emails
5/5

Kathy

Had the pleasure of being serviced by Long today. He did a great job with providing maintenance services and how to properly maintain moving forward. Will 100% recommend to other customers. Thanks
5/5

Vikrant

Service was thorough, explained fully. Service rep arrived on time and called ahead of time as promised. Service rep was very friendly.
5/5

Peter Beggs

The technician was very thorough and trustworthy. He is knowledgeable and suggests reasonable alternatives.
5/5

Wendy & Steve

Lisa was insistant that we were going to solve my problem with my lifter arm. She went over and above to make sure she found the right information even though it took time and I was her last call. We got it fixed and I can use my hot tub properly for the Easter weekend. She was funny too. Awesome.
5/5

Tanya

Jordan our sales rep did a great job, very educated on units and very helpful in selection/ receiving our tub.
5/5

Caleb & Amanda

Great customer service. Delivery was easy and the delivery guys were knowledgable
5/5

Hardave

How flexible the technician was. I got called away and he was able to do the whole job without someone being there.
5/5

Bill Roy and Julie Roy

Amazing service. So kind and kept us in the loop on what was going on. We had a bad experience with another company and it was so nice to just have someone who was quick and so nice.
5/5

kara Jenner

I love when you added a free thank you items like the wine cups. Used it a couple time before it ended up in the dishwasher and was damaged.
5/5

Kevin

The comprehensive of services, and suggesting the best solutions for the maintenance.
5/5

Eiman

Love is such a strong word. I like the ease of orderering and the points you offer for savings.
5/5

Richard

Freddy was very knowledgeable and friendly. Thank you for making the experience so easy!
5/5

Kelly

Already have recommended you to friends. Not the cheapest products but great quality, easy website and fast delivery.
5/5

Judith Deborah

Product is always shipped on time. I think it’s Andrew who comes to service our hot tub. He’s fantastic.
5/5

Linda & Micheal

To be honest its only because of Jenn. She is knowledgeable, excellent customer service, problem solver, and organized. She followed throughout all the stages and gladly answered all questions and concerns.
5/5

Yoanna and Raj

Friendly excellent service and quickly resolved issues and informed us for what the issue was and quickly resolved it !
5/5

Denise

Amazing Customer Service. Great experience throughout the whole process. Thanks very much Zach.
5/5

John & Karen

Alisha went above and beyond and was extremely nice. I went through 2 other companies before this one and both took weeks to diagnose the problem. It took Alisha 2 minutes.
5/5

Steph

Just want to let you know, that the service technician that was at my house is a fantastic representative for your company.He was very helpful, polite, and went the extra mile. Thank you
5/5

Dave

Knowledgeable sales rep. No pressure presentation. Excellent after-sale care Almost 100 percent perfect delivery and setup. Please consider packing removal as part of your delivery package. There is a tremendous amount of packing materials that I have to break down and recycle. I wasn’t prepared for that.
5/5

Chris

The free shipping was awesome, and I found what I was looking for easily and fast.
5/5

Margaret

Your representative Joe was very professional. He answered all my questions you did an amazing job. Make sure everything was up the spec and the tub was clear and cleaned properly and answered all my questions completely.
5/5

Nick & Lori Mantas

The technician was excellent. Took a long time to get service but the tech made it a great experience
5/5

Nadine

That when I had a problem a rep was on it and dealt with it in a professional manner
5/5

Jeff and Pat

Easy online purchase. Local Jacuzzi store closed and it’s not as convenient to get these products anymore.
5/5

Brett

Adam diagnosed the problem in less than 5 mins and had a solution and the part in 10 mins
5/5

steve

His politeness- His knowledge of the Tub- He new what he was doing- Good Job- Thanks…
5/5

Don & May & May Jenkinson

Jordan has been a pleasure to deal with, he is meticulous at follow up with the customer!!!
5/5

Catherine and Don

From start to finish, Stu was amazing. Always replayed and I didn’t feel pressured making a choice
5/5

Simon

I asked multiple times if there was anything preliminary that I could do prior to someone coming, and nothing was told to me. As in check the filters. I was told they were good for months, and it had only been in use for a month. Yet the service guy, Gary, said that’s usually the first thing they ask. Would have saved me $300+
5/5

Carrie-Lynn and Daniel

There’s nothing wrong with what you did. In fact your tech was great. If and as I have someone I know who can use your services I’ll pass along your name
5/5

David

Eric got to the heart of the problem quickly, shared his concerns about one piece of equipment, gave me an option to replace and then did a quick replacement.
5/5

Julia

Lisa was very professional, personal, and took the time to get to know the customer and our needs. She did follow up phone calls and emails and was able to answer questions (or find out the answers to questions if she wasn’t too sure). Such an amazing experience with Lisa. Thank you for taking the time to help us with our issue!
5/5

Jennifer and Thomas

Tech was very friendly and knowledgeable and followed up with suggestions and recommendations
5/5

Steve

Price on some items (some could use adjusting for ex. the clearray bulb and I found filters a bit pricey, I get the unicel C4950 for under 60) and quick delivery.
5/5

Chantal

Great service. Super quick delivery. Very nice staff.wgole experience was awesome
5/5

Edward

Removal of the old tub and the placement of the new one. Electrical hook up done the same day. We tuned that evening.
5/5

Al & Wendy & Wendy Murphy

The service provider, Jay is very thorough, knowledgeable and explains in detail what is going on with troubleshooting. He follows up and provides solutions/suggestions should the problem continues.
5/5

Debbie

Very promptly resolved my concern with an offer of a coupon. I will continue to buy from The Hot Tub Store as a result.
5/5

Dave

The website is user-friendly, easy to pay, and quick service. I was really impressed.
5/5

Shirl

Everything from start to finish was fantastic. Ordering, delivery and set up went seamlessly.
5/5

Don

It’s great when the product I need is on sale. I also like the fact that it is at my house within a couple of days.
5/5

Melissa

Honesty and personable! Punctuality – even early which was perfect! Gave options and honest opinions.
5/5

Dawnya

Pleased to be able to talk to a person to reqest service. The gentleman who serviced the tub was knowledgeable and pleasant.
5/5

Mark Ackersviller

The technician was very thorough, super friendly and did a fantastic job with the service.
5/5

Kristin

for the second time i had an issue that i called in about and it was dealt with quickly and efficiently thanks to Lisa.
5/5

Jack Boulet

Your technician was very sure in her abilities and was very courteous and police.
5/5

Gary

Lisa (customer care) was super amazing from being patient by listening to customer’s concern to her proactive approach to solving those concerns with a satisfactory outcome.
5/5

Olurotimi

Service was great from the moment we walked into the showroom. Alissa was very patient and helped us find the perfect used Jacuzzi that fit all our needs. She even came to our home to help us get started with the hot tub. Super smooth experience!
5/5

Zaheer and Fatima

I called they helped without question weather I purchased from Wellness Shop or not just wanting to help.
5/5

Thea

Very quick delivery and good price. I told my son about you guys. He probably ordered some spa shock too.
5/5

John

Zack at the Burlington store was great to deal with and I am loving our new hot tub. Thank you.
5/5

Clinton

Amazing effort to do what is best for us. From sales to service to warranty. All members have been awesome.
5/5

Todd Janzen /Rhonda Thomas

Service was excellent from emailing and phoning us for the timing of our cover coming, to the awesome personality of Mathew putting on our cover.
5/5

Doug

All representatives are efficient and personable. The main thing I like is reliability and communication.
5/5

Michelle

Great selection of products that we need and reasonable prices, especially when stocking up and buying multiple sets of one product. Fast shipping is also greatly appreciated!
5/5

Dave

The website is well laid out, easy to find the products I need. Quick payment options including Apple Pay are great. And then speed of shipping, and condition of goods.
5/5

Craig

Adam was exceptional with the service he provided and most importantly, he was attentive and gave importance to my questions and concerns. Adam provided me with AAA+ service! Thank you, Adam!
5/5

George & Rosalia

You have products i need with the correct guide to find which product i need for my spa tub
5/5

Lora

Well the price, could come down, those are so expensive for what they are…. I would love that!
5/5

Randy

I loved how the each time we get a service call they help explain how we can protect our hot tub better than we have been. They don’t judge our mistakes but help us to understand how to help keep our tub protected
5/5

Doug & Heather

Easy order and fast delivery. Only disappointed that the site showed a promo for Spa Robes for free, but I couldn’t add it to my cart. Site should take them off or explain how it qualifies. Otherwise, very happy.
5/5

Melanie

Mike Boyle did an excellent job working through all details. Very professional and thoughtful, would high recommend to friends and family!
5/5

James

Joe showed up when he said he would and worked nonstop until he was done. He cleaned and serviced our hot tub to perfection. He also had the chemicals, etc we needed to restock with him.
5/5

Grant & Donna & Donna Neal