Testimonials

CUSTOMER REVIEWS

DEDICATED TO YOUR EXPERIENCE

What Our Customers Are Saying

We’re committed to providing an exceptional shopping experience. From the moment you enter our showroom, you’ll be greeted with a smile and treated with professionalism. Our backyard leisure experts are here to help you every step of the way, from researching our products and finding the best one for your lifestyle, to maintenance and aftercare services that help you enjoy for years to come.

I needed to contact the store and manager etc and they were very prompt and solved my problem. I believe the manager was Amanda. excellent!
5/5

dave Marsillo

quick, explained what he was doing and replaced questionable equipment no questions asked
5/5

Mark

I liked that I was able to receive 3 filters and a free chlorine container for $100 pre-tax, shipping included.
5/5

Benjamin & Laura

Bryan was friendly, kind and great at determining and then solving the problem. It was freezing cold. Bitter. And he was friendly and sweet throughout.
5/5

Janet

I was able to get my service appointment earlier than expected. Jamie called and was amazing on the phone. He Handled my issue plus some warranty work that I didn’t realize I needed. Huge weight was lifted thanks to Jamie.
5/5

Shelley

Once the Hot Tub cover was manufactured the handling of delivery was excellent. Proactive communication setting up delivery date. the scheduled delivery day was update. Delivery time was set for AM delivery. Diver called 20 ahead of arrival. Good driver safely handled weather conditions. It was off loaded safely and carried close to Hot Tub location. Delivery was prompt, polite and timely. First rate service you team are KEEPERS! Gary & Luara
5/5

Gary Brown

Sales person was great, covered pros and cons of the purchase. Was very clear with all of the options of the unit. Gave us adequate time to make the decision. Prior to our visit we had looked at 3 other dealers of other brands. Julie impressed us with her knowledge of the differences etc.
5/5

Brad & Bev

Great fast friendly service from office and technican and also made an inprovement on cover holder.
5/5

Bill & Sheila Sheard

I liked the speed. It was a bit confusing with all of the different store names. I wasn’t always sure who I was talking to.
5/5

Lynda

Technician was very nice, had the parts in his truck, and was able to diagnose and fix the problem on site.
5/5

Eric & Jill

From booking the appointment to the reminder to the service call itself, everything was professional, personal and friendly.
5/5

Gord

The whole removal of old and in with new was seamless. The guys were a great team.
5/5

Sylvia

Jason was very knowledgeable and pleasant when he was here, despite the frigid weather he was working in today.
5/5

Barbara

The team that comes to perform the maintenance is always on time, polite, great to deal with
5/5

Alison

I didn’t mean to hit the price button. I wanted to see if I could select all 3. The speed of our orders, the prices most of all the points you get!
5/5

Tracy and Carl

Christian was fantastic! He was very knowledgeable and made our experience buying our first hot tub amazing! He answered all our questions and helped us find the right fit! We are so happy, thank you Christian!
5/5

Stacy

Michael Boyle has always responded promptly to my questions. He shows he cares about the customer experience.
5/5

Sarith

It was to my place fast and the free shipping is great. My order was right as well.
5/5

Jim

Jason so helpful with answering questions and helping me keep up with my spa pool
5/5

CAROLINE

Tech was very knowledgeable and did a great job explaining and fixing the problem
5/5

Chris

Very friendly knowledgeable service. Got my hot tub all fixed up and was very helpful with some important tips. Would highly recommend this company and the service it offers. Thank you James.
5/5

Hannah & Danny

Ryan came to work on my hottub. He has great interaction skills and was very kind and relaxed. He was very efficient and answered my questions. On his visit he checked all the settings and optimized them. I highly recommend him!
5/5

Philip

Eric was fantastic. Reducing the wait time for service would make a huge difference to overall Jacuzzi customer experience and satisfaction.
5/5

Peter & Renee Agathos

We ran out of our spa products and ordered online. It was delivered within 3 days!
5/5

Zach and Manie

Though order was delayed a bit, it was very easy to reach out to HOT TUB Store and always got a prompt response on the status of the order.
5/5

Nishant

Jay was professional and very informative. We are a little disappointed with the turn around time from our initial call on Jan 2 to being cancelled and the delayed until Jan 16th. Especially since we are under warranty and the middle of winter. Happy it’s fixed though!
5/5

Debbie and Wade and Wade Martino

Matthew is pleasant and very thorough. He walks us through everything so we understand what he is doing.
5/5

Karen

Sales agent was very good. Knowledgable, answered all questions, worked with me instead of against me regarding the price. Stayed on top of pre and post delivery.
5/5

Jeremy

I got prompt reply to my request. Answers to my questions regarding a fault in my hot tub.
5/5

Eli & Melissa & Melissa Hacco

the individual that came to our house was extremely nice and explained everything
5/5

Andrew

Customer service was amazing to deal with. They were quick and efficient. The person sent out to check the swimspa was also amazing.
5/5

Celine

Greg is such a great technician. Very friendly and knowledgeable. Glad he was assigned to our file!
5/5

Diana Skinner

I loved that it was shipped and received within a few days. Haven’t used the products yet but I am sure it’s great
5/5

Melanie

Our order was delivered in a few days. Great, especially considering this was the holiday season.
5/5

Rick

The technician arrived on time and fixed the problem on site in a very timely mannor
5/5

Dan

Great follow up after purchase and sales associate went above and beyond to provide great pricing.
5/5

Anthony

Jason was very nice, respectful, and was willing to help with everything that I needed and answered all my questions regarding my jacuzzi, products, and services. He was very efficient.
5/5

Eric and Olga Aguilar

Hot Tub store had exactly what I was looking for at a good price and shipped quickly.
5/5

Sean

I like that you offer the chlorine granules in a bigger size and it’s often on sale.
5/5

Louise and Brett

The reps were knowledgable and honest. They recommended different price point optionsd to meet our repair needs and explained the benefits and consequenves of both. Because of this, we are going to proceed with the Wellness Group for the repair.
5/5

Kristen

Joe called and arrived when he was expected .He completed the winter shut down quickly and efficiently. He is always friendly, and answers any questions we may have.
5/5

Diane Gillis

He was punctual, and professional . He check out hot tub thoroughly and fixed what was needed.
5/5

Jeffrey Deane

I ordered just before Christmas and it came the day after Boxing Day. I did not expect it to arrive until after the new year
5/5

Kelly

Recently I made an error on shipping and they fixed it instantly. Great costumer service.
5/5

Adam

The delivery was smooth and on time. The hook up team was great and clean, and when we had a airlock issue we had a tech on site on the morning of Christmas Eve to help. Amazing
5/5

Geoff

Troy Savage saved Christmas for us. All the kids wanted for Christmas was the hot tub to be working.
5/5

Rebecca

When a wrong item is sent, customers services will do anything so the costumer get satisfaction.😎
5/5

Martin Lemyre

Bryan called ahead to let us know he would be arriving shortly. After repairing our flow switch, he offered to replace the clear ray bulb at the same time while the cabinet was open.
5/5

Liz

There was a wide variety of products from my equinox hot tub so finding the part was easy and convenient. The price was reasonable and the delivery was fast.
5/5

Marian

Best prices we could find. Received products quickly. Product worked amazing for our hot tub! Thank you!
5/5

Krista

Excellent and professional service from Robert Burns. Honesty and integrity. Sauna actually arrived yesterday, earlier than expected.
5/5

Nick and Liz

The service is always been very good, however i was disappointed that having told you to bring a 100ft hose, the tech only had a 50 ft hose
5/5

Mark Rowlands

Very easy to order online, price was fair. Still waiting for the product but supposed to be delivered Friday
5/5

Tracy

Your Infield Chemical Specialist Greg was great at explaining how to maintain the tub. He was professional and competent
5/5

Lesley

The whole process ran smooth from the quote to the order placement, the delivery team and the electrical upgrade. The product is as quoted, the delivery and assembly team was on time and did a neat/tidy job and the electrical team was a 10+
5/5

Thomas

Great customer service. Very thorough in all aspects from sale to hot tub installation and setup
5/5

Michelle and Mike

The service technician was on time, polite, informative and took care of the problem right away
5/5

Carol

You have the parts in stock, You gave a discount for buying 4 at once. You also gave a black friday discount. I was very happy with the product once it arrived
5/5

Brent

Joe, was very professional in his approach to servicing our hot tub in very difficult winter conditions
5/5

Lorne and Martha and Martha Wedge

Very polite staff, well informed. Not pushy. Job was completed in the drizzly rain, on schedule.
5/5

Sue

Jay is amazing! He is thoughtful and friendly and knows his stuff. One suggestion is that it takes too long to make an appointment and hear back about them.
5/5

Robert DUCHENE

It was reliable and the technician was able to explain the issue and showed me what was the issue.
5/5

Mike

The pleasantly helpfull and informative staff at the store. Prior to purchase before and after delivery the store management have been very supportive.
5/5

Al

Called into speak with rep. Confirm tub detail and recommend parts and provided link . From there point and click.. done. Confident that I have the right parts on they way!!
5/5

Simon Darke

Your technician, Eric, is a gem to your organization. He can solve any issue with speed and precision. I am always impressed with the quality.
5/5

Matthew

Tech was friendly,efficient and knew exactly what to do and how to fix the problem
5/5

John & Rose

The great communication sales personal had. The knowledge to deliver what i wanted. Great follow up during the process.
5/5

Denis

The whole experience of dealing with your sales staff! Zak was fantastic, along with Julie & Mandy!
5/5

Ted & Sue

Swapped out my existing one for a brand new one in the Jacuzzi for life program. Woohoo!
5/5

David

Everything was great. Troy Savage was very helpful and helped will all our needs. It took a long time for our appointment at no fault of yours( Due to illness with Service Representative.) Everything worked out and its good to be back enjoying our hot tub. Thanks
5/5

Gerald and Bernadette and Bernadette Hall

Appointment was easy to make. Text follow up a day prior To appointment good reminder. Call from the technician 30 mn before arrival is great and follow from administration team the following day to confirm parts to have been ordered and new apt will happen ASAP is on point. We look forward to getting our Jacuzzi up and running. Hopefully the heater will be replaced soon and it will all go smoothly.
5/5

Frederic & Geraldine

Technician knew exactly where to look and located the problem immediately and was able to fix it speedily!
5/5

Dawn & Brian & Brian Playfair

Knowledgeable staff, excellent communication and coordination of install. Great electricians and delivery team. Amazing support, questions answered immediately. We are very pleased with our experience with your company.
5/5

Bob

Excellent service, knowledgeable and friendly. Now FedEx delivery was really bad. It would help if you consider someone else
5/5

Don

Everything was on sale, I redeemed $5.00 worth of points and the order arrived very quickly. Great job!!!!
5/5

Gaby Burns

they reconized teh issue right away fixed it they were in and out no issues. price was a lot less than i expected, and both guys that showed up were awesome!
5/5

Mitchell

My calls were always ansered promptly and Matt, the service technician was very competent and friendly. My only disappointment was that my original appointment on Friday, Nov 29 was rescheduled to Dec 2 causing me to make a special trip back to the cottage.
5/5

Cheryl & Lloyd

Installers were great. Jamie the Sales rep was great also, he followed up to ensure all my questions were answered and I was satisfied
5/5

Brian

Great customer service Jennifer, great communication, great service from delivery to electrical installation.
5/5

Kevin + Genevieve

Michael was very helpful and always was there to answer any questions I had. Thank you for making my first hot tub purchase easy!
5/5

Cindy

The professionalism of your employee , his communication and he was very thorough
5/5

Cali Greene

All three answers apply, I could only select 1. Marwan’s service was and is great.
5/5

Paulette and Elvis Wiseman

Polite, friendly, knowledgeable, showed up when they said they would. Contacted before and after
5/5

Carol-Anne

Once I could sort out the service side, which was not a very good experience regarding online and phone support. It was only after I dropped by the store did I find that dealing with the staff was great, as always and certainly the technician who carried out the service was fantastic!
5/5

Evan

I wasn’t home or available to talk to the service person that day. From what I could see it looked like he did a great job. I just wish he had replaced the old Zorbie with a new one. We would have paid for it. Also, usually the service person takes the old items that were replaced with them but all the garbage was left behind in our backyard. I’m not sure why. Maybe he wanted us to see what he replaced. But I was surprised to see it all left there.
5/5

Glen and Deena and Glen Dimpfel

Delivery was smooth and support was great. Matt was available via text when needed
5/5

Deepak

Simplicity, did not feel like I was being over sold on a spa where most other stores made me feel that way
5/5

Andrew

Reminder offer of final inspection before warranty expired. Ease of booking appt by phone. Prompt and professional serviceman.
5/5

David & Kaitlyn

From the time of purchase to follow up with offering JFL. Warranty work and maintenance providers have been attentive with satisfaction foremost in their interactions
5/5

Todd Janzen /Rhonda Thomas

Matthew was super helpful and knowledgeable on the hot tub. Very friendly and answered all My questions
5/5

Justin

Bryan went above and beyond today noticing a car door was left open in the rain and shut it for me, texted to let me know. Very much appreciated!
5/5

Alison

Every time we have a service technician come, they are so nice, polite, honest, helpful, knowledgeable so happy with every service
5/5

Jennifer

Very knowledgeable and friendly service and I feel like I received value for my money and also feel like I was appreciated as a customer
5/5

Mike

All staff from Stuart who sold us the hottub, to the movers and electricians were all very efficient friendly and helpfull.
5/5

Bill and Alice

We were happy to get the email with the manager special of 50% off. Free and fast shipping
5/5

Jim

The price of the item I was looking for at the time I purchased. Always good to have options with different sales. However, the item has not yet arrived….??postal strike related maybe
5/5

Kim

Eric was very knowledgeable. He explain what he was doing to solve the problem and answered all my questions
5/5

Lindsey

The salesman was very informative and the delivery process was on time. The spa is working wonderfully. It is great that we can reach out for any questions also. It is nice to know that this type of service still exists in these times. Thank you
5/5

Garry

The service at the store was excellent – individual was very well trained in the product. Took the time to answer all of our Qs
5/5

Scott

Easy ordering, included delivery for a price better than driving to my local store.
5/5

Jo-anna

The website is easy to navigate and once you make a purchase, the delivery is quite fast.
5/5

Cordel

The service is great : it s included the good price and the speed of the delivery. The quality of the package is very good. And products meet my expectations. Thks!
5/5

Philippe

Good afternoon, my interactions with Ashley was awesome she let was fell important and she sent out the part’s we needed and by the next day i have it installed We are greatful for the wonderful service. Please say thank to Ashley for us God bless 🙏
5/5

Dwight & Cheryl

customer service was spot on! Christian was always available for any questions or concerns! Thank you!
5/5

Lana

This is the second time Jamie has done a fall maintenance service for me. He’s friendly, helpful, and efficient. Does a great job and I know I don’t need to worry about pro lems with my tub through the winter.
5/5

Debbie & Yvon

Greg is very professional and a great person. When I know Greg is assigned to work on a service case I have no doubt in my mind that it will be completed to to highest standard.
5/5

Rosie & Morgan & Morgan Nilvi

The customer service was very was excellent and helped guide the process from purchase to delivery and excellent after sales support!
5/5

Marietta

Zack was incredibly helpful during the sales and delivery process. We purchased a hot tub and a sauna and couldn’t be happier.
5/5

William (Billy)

I loved everything especially Jennifer Gaetano. She treated us like a gem. She is a gem. She’s professional very knowledgeable. Answered all her questions she’s made this totally seamless wonderful Employee she’s she represents your company with total professionalism. I can’t say enough about her and she basically had us like within five minutes we wanted the pool but we were had a lot of questions and she answered them all and she’s just an amazing person and I will recommend her and your company 1000%. Thank you for reaching out.
5/5

Linda and Guido

Our service advisor Greg was fantastic. Knowledgeable and was quick to identify the problems and offered practical solutions that exceeded our expectations.
5/5

Lawrence

Tech Matt was very knowledgeable and had resources at hand to resolve issue quickly
5/5

Doug

The service was seamless. Absolutely professional in every way…from the sales staff to the electrical company as well as the installation.
5/5

Paula and Rick

The technician was very professional and friendly. Excellent customer service experience.
5/5

Klaus Prinzen

James was awesome in explaining everything regarding my new tub and was available by phone to help with start up. Delivery was flawless
5/5

Bruce

Manager came out and fixed the issue after a service man had been here three times. There was no charge for the last visit. They got it right, they were both great!
5/5

Jim

The appt was early in the day, the technician was knowledgeable, friendly and efficient.
5/5

Julie & Andy

Greg is great, very knowledgeable and gives you an accurate timeframe! Always gives me a call when he’s 20 minutes away!
5/5

Onorio, Laura and Mary Laura and Mary

Marwan was very helpful in explaining the issues with our tub and how we should be maintaining it. Both Marwan and Jason were very cordial and went out of their way to make sure I understood how to use the chemicals.
5/5

Jack and Shirley & Kennedy

Zack went above and beyond to make sure we would be 100% satisfied with our Jacuzzi. That is great customer service.
5/5

Paulo & Claudia

Service Representative that came to the house was very polite, helpful and did a great job
5/5

Andy & Pam & Pam Hall

I realized that the smaller size containers were a better deal, so you guys gave me a credit for my next purchase. Awesome customer service
5/5

Brad

Always a very thorough job, friendly and helpful. Confident that everything was looked after.
5/5

Steve

The service by Jamie was outstanding. The booking I found confusing and am from generation prefer to talk to a person
5/5

Karen

Everything was straightforward and clear…. I felt like there was nothing being hidden for me
5/5

Gerom

James was very professional and was very helpful.He showed us good options that fit our budget and he is very knowledgeable.
5/5

Hemant and Yvonne

The expert knowledge and non pushy manager Brendan from Kitchener was easy to deal with. That made a difference because we dealt with a lot of others and they pushed us away with there aggressive approach
5/5

Lori Pagnani

Jenn was extremely patient and helpful and we would highly recommend her to our family and friends if they’re ever in the market for a Jacuzzi
5/5

Richard and Sondra

Erik was polite,helpful, knowledgable and offered us a pleasant service experience. He should train your new hires.
5/5

Daniel & Lauren

Good service and post installation good follow up. It’s early in the process but so far so good.
5/5

Ken

They took the time to explain what they were doing, and why, and answered all my questions.
5/5

Lauren

The Serviceman was very knowledgeable about the hottub issue and quickly resolved the no heat issue. He also was able to fix a diverter valve which failed. I would recommend this company!
5/5

Donald

Quick professional service. I received education on using test strips and controlling ph. Very thankful.
5/5

Dylan

The service guy was very polite and explained everything he was doing. Great service. Part was ordered before he left.
5/5

Chris

The technician was expert and quick. He did his job very neat and fast and professional.
5/5

Shahrzad

The technician was here for well over an hour and I saw him scrubbing the top cover clean and being extremely thorough. He was also very polite and quickly answered my questions. I job well done !!
5/5

Melanie & Ed

Tech was very helpful and diagnosed problem quickly. He came prepared and have everything needed to repair the hot tub same day.
5/5

Todd Smith

I really was not expecting items to be delivered so quickly. I would have placed orders before this one , but I have been buying them when my tub is serviced.
5/5

Diane Gillis

The prices were good and the parts shipped a lot quicker than I had expected, which was great as it allowed me to work on my hot tub cover before the snow flies.
5/5

Richard

Easy peasy process. Ordered the right filters (well indicated on your website) and received them promptly. Have done business with you before and will continue to do so. Cheers!
5/5

ARIANE COHEN

Joe was our service technician and he was very knowledgeable and helpful. He arrived on time and answered all our questions and gave us good recommendations.
5/5

Brittany and Dave

How convenient it is to purchase and how fast it came. Getting deals on hot tub chemicals that are costly is a big help
5/5

Nicole

Thank you very much for recommending a hot tub mover and getting the service completed. We were scheduled and then the technician cancelled and proposed a new date that would not work for me because of the weather and my travelling. I truly appreciate the service and look forward to next spring when you will be setting it up for at the new location. Thank you very much
5/5

Diane

Andrew was great, explained everything and did a good job cleaning and checking my swim spa.
5/5

Carmela

The order was received fast, I was able to return the original part for refund and get the correct part.
5/5

Chris

Great service, quick and easy communication, knowledgeable, great service and excellent team as a whole, from sales to delivery, set up by the Hot Tub Movers/Braymore crane, (these guys were amazing!), electrical by Tradescope Electric, including the house call for information meeting with Christian. Very helpful. Totally stress free for us! I will recommend!
5/5

Donna and Paul

Mike B our sales man was very personable. He was available anytime we had a question. The whole process was flawless
5/5

Kristina

The service has been excellent. I had a few issues come up over the past year and the technicians have been amazing at resolving them. I’m really happy with the service!
5/5

Sinisa and Manuela

I love my new hot tub. Only thing I wish was we are new hottub owners and I am concerned about intital start up chemicals. I will follow the included pamphlet for start up and hope all goes well. More explanation would of been helpful.
5/5

Debbie

The customer care representative was very helpful however she was limited by response from the manufacturer
5/5

Jill & Craig

Service individuals were polite, efficient and communicated well about all aspects. Off
5/5

Nalin

I found what I needed, it was shipped promptly and all is well. I don’t really price check when the service is always excellent!
5/5

Howard + Michelle

Great Service, one of the most polite and efficient service people I have ever encountered, Thank you!!
5/5

Jeff

Timely service. Accommodating when service date needed to be rescheduled. Troy was a speedy and knowledgeable service tech.
5/5

Joseph

I couldn’t imagine a better company to deal with. Everyone is so friendly and helpful. Finding the right part is a nightmare and makes me want to turn into a racoon. If it wasn’t for your staff I’d go completely crazy. Thankyou so much for your help. The prices are fair and even when they are not, your staff is worth the extra charge. Thankyou for your help all the time.
5/5

Michelle

Eric was very polite and efficient in his inspection and replacement of the hot tub parts
5/5

Gerry & Heather & Heather Nadeau

Service tech (Greg) was knowledgeable and professional. Service is easy to book online, with good communication via email and phone from booking through follow-up.
5/5

Carey

Customer service while ordering my sauna has been really good! Jen has been helping me and is great!
5/5

Frank

Our sales person was very knowledgeable, and the selection and quality of products!
5/5

Russell

Great experience from the time we walked knowledge staff and great customer service from the the time of purchase to time of install.
5/5

Shawn

I’ve liked each of your technicians but Eric was the best representative so far. He took the time to go above and beyond to help me figure out my chemical situation and my overall hot tub care. He was patient and smart.
5/5

Mirella

Ease of ordering. Minus most times the filters I need for my hot tubs are usually not available. Still need them.
5/5

Will Hiscock

The technician took the time to answer all of my questions. Truly above and beyond customer service
5/5

Illya and Idaliya

Eric was absolutely amazing and kept me in the loop the entire time of everything that was going in
5/5

Jennifer (Jenny)

The service man was very friendly, courteous and continence of his work and his surroundings
5/5

Pat

The excellent communication from making the appointment to the technician finishing the opening of our tub
5/5

Wendy

The salesperson that sold us the tub went above and beyond to ensure fast delivery and installation. Ordering online for supplies is very convenient.
5/5

Grace and Robert and Robert Rejano

Don’t need to order far in advance. When I run out I can pretty much order for next couple of days.
5/5

Adam

Friendly and knowledgeable. Despite being long term owners we always learn something.
5/5

Maureen & Dave Allen

Arrived fast and at a good price with the deal they had on. Good quality products
5/5

Tara & David

Love your quick shipping and ease of buying. I do find prices to be high. The last bulb I bought on Amazon for $50. I would have bought again but they are sold out. It worked flawlessly for over a year. Many reviews of others are highly rated but question there quality at $29
5/5

Don & Lorna & Lorna Ramsay

Jennifer was quite thoughtful & attentive to trying to ensure we coordinate same-day delivery and hookup, as tub is the secondary property out of town and all needed to happen sane day
5/5

Darryl

I got an appointment quickly and actually was rescheduled for even earlier day which I loved and spa closing was done quickly.
5/5

Victor & Audrey & Audrey Proskinas

I can tell you what I didn’t love about this order. When I opened the box, I didn’t know that the lid for the shock was broken, and chemical was over everything in the box. The worst was that it almost booby-trapped the crumpled paper and spread chemical over me, the counter top, and the floor. I can still taste it. I was able to salvage most of the shock product, but it was a mess.l The order number was 70893. Don Marcou
5/5

Don & Diane

When you feel you’re suddenly running low on a chemical, no need to worry. The hot tub store has your order arriving in record time.
5/5

Janice & Randy

Friendly service and he listened to concern in order to understand and confirm spa working correctly
5/5

Ida

Although I’m still waiting for the Manager to call me, Chris was great but I still have outstanding concerns with the previous technician and fees I was charged
5/5

Anne/Valerie Rennie

Zack was amazing through the entire process from initial info gathering through purchase
5/5

Derrick

Jay was very professional and explained extensively the issue regarding my concern. Job well done. Ty.
5/5

Mike

Your service tech was positive, friendly and professional. I felt like I could trust him to do the repair and to charge me a fair rate. I would totally reach out again in the future.
5/5

Michael

You had exactly what we needed. It was easy to find online and at a very good price!
5/5

Alan

Excellent, responsive and communicative service from first encounter to installation.
5/5

Michelle

Excellent customer service and very professional. The delivery went great and so did the electrician
5/5

Valerie

Im actually frustrated! This is the second time Ive ordered product and then 2 days later you guys have a 20% off sale sent by email. Missed another sale!!
5/5

chris

Hot tub pillows sent were the wrong ones. The team there are correcting the issue and sending out the correct ones.
5/5

Scott

Mike’s availability for questions and knowledge about the products was very helpful and appreciated. He is an excellent salesman
5/5

Jen and Greg

Freddy was great, answer all questions and made the buying process seamless. Was constrained by size for my location so limited to a few tubs, next time purchasing will get a larger/more feature heavy tub
5/5

Kyle

Great product selection and knowledgeable staff. Terrific support each step of the way.
5/5

Nancy

I did enjoy the professional work by Matt in terms of fixing the hot tub. I have to admit I was a little surprised at the cost of transporting the hot tub to another location seem quite expensive.
5/5

David

The chat was a quick and easy way to solve my problem. After only a few questions, she found and fixed the issue.
5/5

Debora

Eric is fantastic. we enjoy him coming to us twice a year. He is great at explining wheat he is doing and swift follow through.
5/5

Jane

Technician was friendly and knowledgeable, answered all questions and provided great suggestions.
5/5

Ivan

It’s easy to find the parts online (Jacuzzi for myself) and if in doubt with something, customer service is offered which is very helpful. The delivery is fast and very reliable.
5/5

Jean-Sébastien

I made a mistake on my order and customer service was able to correct it quickly and easily
5/5

Dave

I also would like to send a picture of my hot tub as per Rob Burns ! If I put it on goggle I will get 100 dollars for this but I do not have goggle
5/5

Steve(Stephen) & Kelly

loved is a strong word. I had no time to shop around and landed on Hot Tub store.
5/5

Franco & Kim & Kim Calvello

The service from Lee the speedy shipping. Price wasn’t main thing as this store was only place I could find jacuzzi parts.
5/5

Jarett

It was a no brainer, fast delivry. I’m really happy, now I know a good place to buy my spa products.
5/5

Pierre

Absolutely the best people because they genuinely endorse the spas and follow through with truly amazing customer service! Thank you
5/5

Wanda and Conrad

Zack was awesome to work with, very knowledgeable and very friendly to work with… Made our decision to go with Jacuzzi and easy one!
5/5

Howie & Lori

Service rep was very friendly and helpful in accessing the issue with the tub. Installed new UV bulb after I advised it had been awhile. Great service!!!
5/5

John & Cathy Quinn