Customer Reviews

We take immense pride in the products and service that we offer to each person that walks through our front door. Greeted with a smile and treated with the utmost respect, we value the relationships built with our customers. Here are some of the things that they had to say about their experiences with us.

5-Star Experience at Wellness Shop

My family recently purchased a SwimLife swimspa from the Jacuzzi Wellness Shop in Vaughan. Our experience working with Alissa McNamara at the Vaughan location was exceptional. She was patient, kind, caring, and informative during each interaction. She was able to answer all of our questions with honesty and integrity. She provided us with the opportunity for a swim test after store hours, seamlessly coordinated with all necessary contractors to install the swim spa, and offered an informative spa school lesson. Delivery day went smoothly all thanks to Alissa. We love our new swim spa and are enjoying it each and every day!

Angela Suppa
Seamless Swim Spa Purchase

We purchased a Jacuzzi Swim Spa through the Jacuzzi location in London, Ontario. The process was very easy as we dealt with only one salesperson as a point of contact throughout our purchase. Freddy Parreira was very knowledgeable about the spa and was quick to answer any of our questions, returning calls, text, and emails promptly. The installation went smoothly, with the spa lifted by crane over the house and set in place. The electrician, spa crew, and crane all arrived on time and were extremely professional. We needed a few instructions, so of course we called Freddy who walked us through. The swim spa is amazing and we could not be happier that we chose this option for backyard enjoyment. The whole experience has been a 10/10. 

O. C.
Outstanding Swim Spa Purchase

We are very happy with our recent purchase of our swim spa. Freddy in the London store was great to deal with and very responsive. We did our due diligence and shopped around with other brands and this by far was the best option as well as the best salesperson in Freddy. We would recommend Jacuzzi to anyone as it has been a great experience from start to finish. 

Camilo Chacon
Exceptional All Season Pool Experience

I purchased a swim spa from James Smith at the Wellness Shop. Of course, during COVID everything took longer to get in, but now that it’s been in for a while I have to say I love it….use it daily!!! The installation was an event and fun (cranes over houses) and everyone was polite and fun.

Jane Tuer
Fantastic Experience at Wellness Shop!

We had a fantastic experience purchasing a swim spa from Melanie and Jeff at Jacuzzi. They were patient and easy to talk to, answering all of our questions. They went above and beyond to make sure that our experience was extremely positive. Melanie even organized the contractors who created the cement pad, as well as the electricians, which was a huge help. She was with us every step of the way, making herself available to us whenever we needed her. The product was delivered on time and with care from everyone on the team. Jeff was also very helpful in instructing us on how to get the most out of the features of the spa. We would recommend them to anyone looking for a spa.

K. LoCicero
We are very happy with our Clearlight Sauna!

We were referred by a friend to check out Clearlight saunas @ the Wellness Shop at Jacuzzi Hamilton when doing our research for the most effective sauna with low EMF. We met with Matt who explained the features, options, benefits, and lifetime warranty, answered our questions, and arranged delivery when we were ready for the unit. The delivery crew was great; set up quick and easy. We are very happy with our Clearlight sauna, IOO, the best for health benefits on the market; it is a calming place to start or end the day. Thank you!

Mary & Randy Muirhead
Top-Notch Swim Spa Service

We purchased our swim spa from Hayley and we are extremely pleased with the customer service Hayley provided us with, she is very knowledgeable and friendly. Hayley took care of everything for us and all went nice and smooth on delivery day. Thank you, Hayley, we love our swim spa!

Val R
Very happy with my purchase

I ordered and received my Sanctuary C Sauna and am absolutely thrilled with my product! Jennifer Tom really is a Sauna expert, and was extremely knowledgeable with the product and the delivery process. She went above and beyond from the sale through to delivery to make sure that I was happy with my purchase. 

Barb M
Thank You, Wellness Shop!

I would like to thank Julie of the Wellness Shop Burlington for their service and electrical contractor in the setting up of our new tub on my deck. Everything went seamlessly and as promised. The tub looks great with the other decor colours on our deck. New to having a hot tub but easy to operate.

Wayne Lewis
Outstanding Experience

Had a great experience ordering the Jacuzzi Sanctuary 2 Sauna with Jennifer T helping us, as we researched this specific sauna, she confirmed it was the right choice, no pressure sale. Delivery included to PEI. She followed through with delivery concerns and followed up after delivery and installation.

Gregg Mellon
Highly recommend Wellness Shop!

Susie and I love our new Sanctuary II Sauna, Using it has become a daily routine. Our salesgirl Alissa was very knowledgeable and Professional. Highly recommend Wellness Shop!

Steve Nuttall
Love My New Sauna!

Excellent friendly and knowledgeable staff, very responsive to my questions and concerns. I now have my Clearlight Sanctuary Y sauna fully installed and I love it!

Carolyn Buxton
Wellness Shop is a real find!

We found this company through a random online search after almost using a different company to buy a hot tub. Wellness Shop was a real find! We were impressed with their customer service, and pricing, and their promises were met. The tub arrived within two weeks and up in running soon after.

Loretta Garbutt
Our experience has been fantastic!

Friendly, knowledgeable staff. We even got to test out our new hot tub before purchasing! It was fantastic to work with you guys and extremely patient with us as we made our decision.

Clark Jacson
We Love Our New Hot Tub!

We love our new hot tub! The owner takes a vested interest in his customers. He even made a house call to iron out our installation hiccups. Thanks, for helping us get the perfect pool!

Brenda C
Scroll to Top