Testimonials
CUSTOMER REVIEWS
DEDICATED TO YOUR EXPERIENCE
What Our Customers Are Saying
We’re committed to providing an exceptional shopping experience. From the moment you enter our showroom, you’ll be greeted with a smile and treated with professionalism. Our backyard leisure experts are here to help you every step of the way, from researching our products and finding the best one for your lifestyle, to maintenance and aftercare services that help you enjoy for years to come.
★★★★★ 5/5
I’ve only had the initial visit at this point, but nice guys and explained everything very well. Came highly recommended and I’ve been very happy to this point.
– Ryan
★★★★★ 5/5
Very friendly and professional service. Fixed the problem quickly and efficiently. Always does a wonderful job.
– Steve and Karen
★★★★★ 5/5
JFL maintenance appointment. Required some warranty work as well. Very friendly, knowledgeable and professional service person.
– Grant & Donna & Donna Neal
★★★★★ 5/5
Zack’s great service and help with any questions. We are just waiting for our gazebo to be installed. We decided on that after the purchase
– Darrin & Johanna
★★★★★ 5/5
Jennifer answered all my questions with expertise and kindness about purchasing an infrared sauna.
– Julie + Scott
★★★★★ 5/5
Compare to our closest store, your prices are worth the wait, although you were pretty fast.
– Christian
★★★★★ 5/5
Andrew came to open up & service our hot tub for this Spring season. He was very experienced & caring, and did a great job! We are very happy with it!
– Jacqueline & James
★★★★★ 5/5
We’ve had a service contract since we’ve purchased our Jacuzzi hot tub. The visits every four months have been professional and the service is amazing.
– Alan
★★★★★ 5/5
Brandon was very helpful and knowledgeable. Low pressure. Enjoyed getting to sit in the hot tubs
– Melissa
★★★★★ 5/5
The technician was great. Friendly. Knowledgeable. Nice experience. Was covered by warranty also which is nice. We have to pay mileage which is unfortunate but now it’s working!
– Tom & Nicola
★★★★★ 5/5
I know when I order it will be here in few days. Very happy with the pricing and speed of service.
– Brandon
★★★★★ 5/5
Not really sure, they seemed to have it all covered. Owning and maintaining has been even easier than I thought. Overall great experience. Mitchel from the Oshawa store is the person I have dealt with from the start. 👍
– Luciano
★★★★★ 5/5
Effortless in the Removal of the OLD HOT TUB and the Efficiency of Installing the NEW HOT TUB
– Peter
★★★★★ 5/5
Pleasant and professional service person, good communication. The price was fair and there were no unpleasant surprises.
– Susan
★★★★★ 5/5
Barb was amazing, she explained everything and the hot tub looks new and is so nice! thanks so much
– Jessika and Ben
★★★★★ 5/5
Jennifer was great to work with, answered all my questions and always followed up. Installation was very smooth
– David
★★★★★ 5/5
Probably would have picked all three options on the last page. They had the part I needed for a reasonable price and shipped it quickly, so I ended up fixing my problem myself rather than spending hundreds on a service call.
– Stephen
★★★★★ 5/5
Very knowledgeable person who was interested in my problem and helped me find a solution.
– Eric & Jill
★★★★★ 5/5
Experience was phenomenal. Mike was fantastic. Came over and helped disconnect the hot tub. Very excellent salesman. I’ve already recommended the wellness shop to a couple people that are looking for a tub. I might just need to call to get some advice on the chemicals, but other not working good everything’s installed fantastic
– Gordon and Wendy
★★★★★ 5/5
Eric was great service tech – took the time to explain everything to me and taught me how to use my hot tub. Gave great advice on chemicals and how to operate the hot tib
– Andrew
★★★★★ 5/5
The fact that it’s done quickly and efficiently impresses me. Any issues they take photos to share so I can see what was happening
– Jewel
★★★★★ 5/5
Julio was our service provider for recent maintenance. He notices our nature stick was lodged and was able to get the stick out. He mentioned it is to go in the well beside the outside of filter to avoid that, previous techs have always placed it directly inside the filter with bottom of stick in pump. We greatly appreciated he was able to find the missing piece and it did not damage our pump as we recently had to have that replaced.
– Steve & Sherry
★★★★★ 5/5
Brendan is so helpful and also honest about issues.. we have had issues with the calcium in the bottom of our hot tub and he’s been working with us and also apologizing etc. Definitely going the extra mile rather than dismissing us or defending. I appreciate that customer support.
– AnneMarie
★★★★★ 5/5
The service technicians have all been amazing. Troy and Eric are awesome. They show up on time and keep the lines of communication open! This is important to us!
– Lynn & Peter
★★★★★ 5/5
Knowledgeable friendly service guys who diagnoses the problem quickly and put in place some solutions
– John Bobbette
★★★★★ 5/5
We emailed back and forth with pictures and I was given the right part number and order the part from Ontario and it was delivered in a timely manner. I just found the shipping costs high. Probably cheaper by Royal mail and just as quick.
– Barry
★★★★★ 5/5
Excellent customer service from the tech that cleaned my hot tub! Danny was excellent!
– Jennifer
★★★★★ 5/5
Jamie the technician. Very patient with all the questions I asked during the visit. Provided insights. Work area left clean and very knowledgeable. Fix done efficiently.
– Rocky
★★★★★ 5/5
The technician was knowledgeable and took the time to explain the problem and also gave us general maintenance tips. He was very pleasant to deal with. We would highly recommend him.
– Wendi
★★★★★ 5/5
Troy was great to work with, helpful and honest. Knowledgeable and patient with answering all questions
– Greg and Tricia
★★★★★ 5/5
Julio was amazing – prompt, friendly, helpful, very knowledgeable, and personable. He is one of the best service people with whom I have engaged. Such a pleasure.
– Joanne
★★★★★ 5/5
Nathan was very respectful, understanding of my space needs, removed and discarded filters/ parts that needed replacing. No mess or trash left on site. Very professional service.
– Patricia
★★★★★ 5/5
Service technician was Friendly, knowledgeable and very efficient. He took time to explain proper use of the chemicals which was extremely helpful. 👍
– Sandra and Scott
★★★★★ 5/5
Thoroughly checked function of electronic board before determining replacement and verbal communication of the problem.
– Stan and Stan Windatt
★★★★★ 5/5
Thoroughly checked function of electronic board before determining replacement and verbal communication of the problem.
– Stan and Stan Windatt
★★★★★ 5/5
The cleaning service just provided was a pleasant experience. The person that completed the service was very knowledgeable and friendly. Thank you.
– George + Eddy
★★★★★ 5/5
Again the Wellness Shop did a great job. Nathan was amazing. Thank you Nathan and team
– Mark
★★★★★ 5/5
Zack’s great service and help with any questions. We are just waiting for our gazebo to be installed. We decided on that after the purchase
– Darrin & Johanna
★★★★★ 5/5
The tech came out identified the issue and was able to service the tub in a quick fashion
– Nicola
★★★★★ 5/5
The technician was great. Friendly. Knowledgeable. Nice experience. Was covered by warranty also which is nice. We have to pay mileage which is unfortunate but now it’s working!
– Tom & Nicola
★★★★★ 5/5
I am not crazy about service tho! On my last purchase I finally got a staff to help me, I went in person, and they were able to figure out what head rests I needed, as ones that were previously ordered were wrong!
– Colleen Allen
★★★★★ 5/5
I work away so I don’t have time to shop for the products. So I can order the products while I’m away and I usually get them with in two to three days
– laura
★★★★★ 5/5
Initial issue with order / discounts applied / shipping costs … Quick responses on emails and correspondence ,
– John
★★★★★ 5/5
Daniel was a great technician, quick and informative. Would definitely recommend him
– Bez
★★★★★ 5/5
The service techs ended up arriving a week earlier than scheduled, which was great news. And they pointed out some maintenance tips that I was not aware of.
– Peter
★★★★★ 5/5
The team informed of the issue and the process to correct it, finished the repair in good time
– Helmuth Slisarenko
★★★★★ 5/5
Eric did a great job showing me how to take care of our hot tub. The energy saving timer alone is a huge help!
– Pauline and Doug
★★★★★ 5/5
Jacuzzi Hot Tubs are used outside and one must depend on the servicing of the hut tub to reduce worries of it failing.
– Dean Dohring
★★★★★ 5/5
Delivered to my home. The jacuzzi store here in Nanaimo closed. I’d have to drive to Duncan which is 1.5 hrs round trip.
– Linda
★★★★★ 5/5
ordered new cut t delivered next day; already referred to a friend needing o replace hers
– CARMEN
★★★★★ 5/5
Price was good and included white glove services such as electrical work and installation. Everything was planned and handled well for us so little stress involved. Great assistance provided by the shop to help us design a base over our carpet. Overall a really positive experience and we love the sauna!
– Pam and Carola
★★★★★ 5/5
Eric was so informative. He took a lot of time to explain things. He gave also gave me some great tips
– Kathleen Kane
★★★★★ 5/5
Danny was great when he came to do my maintenance. He even cleaned my steps which was unexpected!
– Chris and Kerry
★★★★★ 5/5
JFL maintenance appointment. Required some warranty work as well. Very friendly, knowledgeable and professional service person.
– Grant & Donna & Donna Neal
★★★★★ 5/5
Your product is excellent! Easy to order and I appreciate the discount for multiple preorder sales.
– Kathy
★★★★★ 5/5
Andrew did a good job of looking at options. BTW the automatic invoice you sent for replacement screws did not work
– Peter
★★★★★ 5/5
The technician showed up on the day of the scheduled appointment within the scheduled time. He was very courteous, respectful, and efficient.
– Connie
★★★★★ 5/5
Technicanion was friendly, told us step by step what he was doing. Provided a card.
– Pat
★★★★★ 5/5
Stuart was great. He answered all our questions and explained everything about the sauna thoroughly.
– Angelo and Nicole
★★★★★ 5/5
The knowledge they had and they understood what we wanted and they were quick at getting it to us and explaining how to keep it running smoothly
– Tammy Wickert
★★★★★ 5/5
Two incredibly professional and friendly technicians. These guys know their stuff. So fast and helpful.
– David
★★★★★ 5/5
very friendly and knowledgeable service person. Also called in advance and was willing to work with us in terms of the details of navigating how to drain the tub in out backyard.
– Aimee
★★★★★ 5/5
Even though I appreciate and like the service tech solving spa issues, I wish that the spa will no longer cause any issues and provide the quality product as was advertised upon purchase.
– Mike
★★★★★ 5/5
good service, price a bit higher than knockoffs $45. came a day late but otherwise OK
– Bill
★★★★★ 5/5
Our service tech Jay was superb. Tried to solve everything. Went above and beyond, although it just appears that we have a loud air valve, but it is better than it was before he started
– Evan
★★★★★ 5/5
Jen at the Vaughan Location was amazing. She was very thorough and her follow up process was on point. I work in a service industry and I would hire her for the industry I work in. She is very dedicated to your clients. Her service levels was top notch. We hope to do business with her again in the future. Thank you for making it so easy Jen, even while you were on vacation and took the time out to check in if everything was ok. This was not expected but she deserves a raise!
– Luigi and Doreen
★★★★★ 5/5
I received clarification of a product prior to purchase. Very good customer service.
– Dorothy Allen
★★★★★ 5/5
The response and consideration from the team in general. You’re never made to feel alone in the spa journey.
– Emilio
★★★★★ 5/5
Technician Jamie Young arrived as scheduled, quickly diagnosed the problem and will be making the necessary repairs which will be finalized during warmer weather. He also provided valuable operational tips.
– Jill & Craig
★★★★★ 5/5
sales occuring regularly allowing me to take advantage of good prices. Quick delivery is on top too
– Mike & Sandra
★★★★★ 5/5
You have what I need at a fair price & you deliver to my door in a timely manner !
– Tim and Tamara
★★★★★ 5/5
I think a demo or a step by step instructions, I ended up using the guide provided but way too much chemical in the tub
– David
★★★★★ 5/5
Quick, reliable, friendly service. They come when scheduled, get the job done are friendly and respectful. Impressed with the service.
– Cathy
★★★★★ 5/5
Very helpful responses that answered (helpfully) more than I asked to give me a complete picture to solve my issue
– Tim
★★★★★ 5/5
Shipping was pretty quick but don’t like that you have to spend a certain amount to get free shipping
– Vince
★★★★★ 5/5
The only reason why it’s 9 is because we couldn’t get an appointment for the next day. Otherwise the service technician is fantastic!!!
– Peter Woods
★★★★★ 5/5
I was aware of the cost for the visit and the mileage cost but thought the tune-up included the UV bulb. The technician Jason was excellent and knowledgable about the tub and the service he provided. I also appreciated the promo packs for maintaining the tub in good condition.
– Mike
★★★★★ 5/5
Always nice workers. Call and let you know about any issues, need anything? etc.
– Mitch & Jen & Jen Clarke
★★★★★ 5/5
I received help regarding a return over the phone and received an email immediately to explain how easily I can return an item.
– Mike Michaud
★★★★★ 5/5
Receiving discounts and accurate bonus $$$ by purchasing more and also free delivery after $99.99 and reasonable delivery time.
– Stepan
★★★★★ 5/5
That even though 1 bottle of free chlorine was missed you still sent it out separately.
– Karen & Mark
★★★★★ 5/5
Price was very competitive combined with the service and quality of the product,very pleased allaround
– John & Rose
★★★★★ 5/5
Je me le recommande pour mes prochaines commandes. On trouve presque tout ce dont on a besoin et en dollars canadiens
– Isabelle
★★★★★ 5/5
Although we had to wait three weeks to have the heater fixed on the outdoor hotter, we were given advice and good communication on what to do in the mean time to keep the pipes from freezing. Service call was friendly and efficient when Troy arrived and explained what needed to be done.
– Sharon
★★★★★ 5/5
The technician explained what he was doing while he was doing it, and seemed to enjoy his work.
– Tanya(Mike)
★★★★★ 5/5
the service Technician Jay I believe was his name was professional knowledgeable,
– Steve
★★★★★ 5/5
Julie, our contact there was amazing!! She really got to know us and our family and provided 5 star service. We knew we would be well taken care of and this was a huge part of our decision to go ahead with Wellness Shop.
– Carey & Jason
★★★★★ 5/5
Technician was an expert and found the problem fast. He was friendly and helpful. I would recommend him anytime.
– Larry
★★★★★ 5/5
Overall I was just happy with the service. The price was fine, it was booked quickly, the job was well done.
– Dan
★★★★★ 5/5
Very helpful. Mandi the sales person even came to my house to help me with the setup
– Derek
★★★★★ 5/5
Your service staff always go above and beyond.They’re also extremely professional
– Patrick
★★★★★ 5/5
Because your service is great, you are busy. It took a few days to get a technician in.
– Nancy
★★★★★ 5/5
Jay was very helpful, knowledgeable and professional. He was able to quickly diagnose the problem with our lights, and went out of his way to get replacement bulbs from another location for us to get it done right away
– Ash Faltaous
★★★★★ 5/5
We always receive our shipment within a few days of ordering which is great because we usually order last minute!
– Anna
★★★★★ 5/5
It is always a good experience. I don’t always like the price but what can you do.
– Tracey
★★★★★ 5/5
Great service representative who took the time to go over our issues and explain some solutions for his next visit.
– Jeff
★★★★★ 5/5
Turnaround and accommodation of special offer as had difficulty processing proootime.
– David/Sheila Lende Lende
★★★★★ 5/5
Tech did a thorough job, was friendly and accomodating. I felt good that the tub had been properly and thorughly serviced.
– Steve
★★★★★ 5/5
we got the wrong arm first time and CS was really good at helping us get things fixed. Great team
– Cheryl Watts
★★★★★ 5/5
Love that you don’t need a huge order to get free shipping for great products that are comparably priced
– Margaret
★★★★★ 5/5
Stop changing the date of the service call! Every time! And sometimes multiple times.
– John and Mary and Mary Curk
★★★★★ 5/5
Try not to make an appointment for one time and almost always change the time. Customers do have a life and on occasion have had to change other appointments when you change yours. Having said that we are quite happy with the actual service. All technicians have been knowledgeable and helpful.
– Larry Cluness
★★★★★ 5/5
Kate was amazing and sold us something we really wanted instead of what we cane in for! She was amazing and sold us something helpful
– Amanda
★★★★★ 5/5
Chase, the tech, called to confirm his arrival and was very polite and professional. He did a great job and fixed our issue.
– Jerry (Gerald) & Jennifer
★★★★★ 5/5
your service tech Eric was very polite very knowledgable super helpful and understands what customer services unfortunately we lack people like Eric in this world
– Steve(Stauros)
★★★★★ 5/5
Matthew was most professional and courteous. He was on time; alerted me to his expected arrival; went about his business
– Michael
★★★★★ 5/5
I needed to contact the store and manager etc and they were very prompt and solved my problem. I believe the manager was Amanda. excellent!
– dave Marsillo
★★★★★ 5/5
quick, explained what he was doing and replaced questionable equipment no questions asked
– Mark
★★★★★ 5/5
I liked that I was able to receive 3 filters and a free chlorine container for $100 pre-tax, shipping included.
– Benjamin & Laura
★★★★★ 5/5
Bryan was friendly, kind and great at determining and then solving the problem. It was freezing cold. Bitter. And he was friendly and sweet throughout.
– Janet
★★★★★ 5/5
I was able to get my service appointment earlier than expected. Jamie called and was amazing on the phone. He Handled my issue plus some warranty work that I didn’t realize I needed. Huge weight was lifted thanks to Jamie.
– Shelley
★★★★★ 5/5
Once the Hot Tub cover was manufactured the handling of delivery was excellent. Proactive communication setting up delivery date. the scheduled delivery day was update. Delivery time was set for AM delivery. Diver called 20 ahead of arrival. Good driver safely handled weather conditions. It was off loaded safely and carried close to Hot Tub location. Delivery was prompt, polite and timely. First rate service you team are KEEPERS! Gary & Luara
– Gary Brown
★★★★★ 5/5
Sales person was great, covered pros and cons of the purchase. Was very clear with all of the options of the unit. Gave us adequate time to make the decision. Prior to our visit we had looked at 3 other dealers of other brands. Julie impressed us with her knowledge of the differences etc.
– Brad & Bev
★★★★★ 5/5
Great fast friendly service from office and technican and also made an inprovement on cover holder.
– Bill & Sheila Sheard
★★★★★ 5/5
I liked the speed. It was a bit confusing with all of the different store names. I wasn’t always sure who I was talking to.
– Lynda
★★★★★ 5/5
Technician was very nice, had the parts in his truck, and was able to diagnose and fix the problem on site.
– Eric & Jill
★★★★★ 5/5
From booking the appointment to the reminder to the service call itself, everything was professional, personal and friendly.
– Gord
★★★★★ 5/5
The whole removal of old and in with new was seamless. The guys were a great team.
– Sylvia
★★★★★ 5/5
Jason was very knowledgeable and pleasant when he was here, despite the frigid weather he was working in today.
– Barbara
★★★★★ 5/5
The team that comes to perform the maintenance is always on time, polite, great to deal with
– Alison
★★★★★ 5/5
I didn’t mean to hit the price button. I wanted to see if I could select all 3. The speed of our orders, the prices most of all the points you get!
– Tracy and Carl
★★★★★ 5/5
Christian was fantastic! He was very knowledgeable and made our experience buying our first hot tub amazing! He answered all our questions and helped us find the right fit! We are so happy, thank you Christian!
– Stacy
★★★★★ 5/5
Michael Boyle has always responded promptly to my questions. He shows he cares about the customer experience.
– Sarith
★★★★★ 5/5
It was to my place fast and the free shipping is great. My order was right as well.
– Jim
★★★★★ 5/5
Jason so helpful with answering questions and helping me keep up with my spa pool
– CAROLINE
★★★★★ 5/5
Tech was very knowledgeable and did a great job explaining and fixing the problem
– Chris
★★★★★ 5/5
Very friendly knowledgeable service. Got my hot tub all fixed up and was very helpful with some important tips. Would highly recommend this company and the service it offers. Thank you James.
– Hannah & Danny
★★★★★ 5/5
Ryan came to work on my hottub. He has great interaction skills and was very kind and relaxed. He was very efficient and answered my questions. On his visit he checked all the settings and optimized them. I highly recommend him!
– Philip
★★★★★ 5/5
Eric was fantastic. Reducing the wait time for service would make a huge difference to overall Jacuzzi customer experience and satisfaction.
– Peter & Renee Agathos
★★★★★ 5/5
We ran out of our spa products and ordered online. It was delivered within 3 days!
– Zach and Manie
★★★★★ 5/5
Though order was delayed a bit, it was very easy to reach out to HOT TUB Store and always got a prompt response on the status of the order.
– Nishant
★★★★★ 5/5
Jay was professional and very informative. We are a little disappointed with the turn around time from our initial call on Jan 2 to being cancelled and the delayed until Jan 16th. Especially since we are under warranty and the middle of winter. Happy it’s fixed though!
– Debbie and Wade and Wade Martino
★★★★★ 5/5
Matthew is pleasant and very thorough. He walks us through everything so we understand what he is doing.
– Karen
★★★★★ 5/5
Sales agent was very good. Knowledgable, answered all questions, worked with me instead of against me regarding the price. Stayed on top of pre and post delivery.
– Jeremy
★★★★★ 5/5
I got prompt reply to my request. Answers to my questions regarding a fault in my hot tub.
– Eli & Melissa & Melissa Hacco
★★★★★ 5/5
the individual that came to our house was extremely nice and explained everything
– Andrew
★★★★★ 5/5
Customer service was amazing to deal with. They were quick and efficient. The person sent out to check the swimspa was also amazing.
– Celine
★★★★★ 5/5
Greg is such a great technician. Very friendly and knowledgeable. Glad he was assigned to our file!
– Diana Skinner
★★★★★ 5/5
I loved that it was shipped and received within a few days. Haven’t used the products yet but I am sure it’s great
– Melanie
★★★★★ 5/5
Our order was delivered in a few days. Great, especially considering this was the holiday season.
– Rick
★★★★★ 5/5
The technician arrived on time and fixed the problem on site in a very timely mannor
– Dan
★★★★★ 5/5
Great follow up after purchase and sales associate went above and beyond to provide great pricing.
– Anthony
★★★★★ 5/5
Jason was very nice, respectful, and was willing to help with everything that I needed and answered all my questions regarding my jacuzzi, products, and services. He was very efficient.
– Eric and Olga Aguilar
★★★★★ 5/5
Hot Tub store had exactly what I was looking for at a good price and shipped quickly.
– Sean
★★★★★ 5/5
I like that you offer the chlorine granules in a bigger size and it’s often on sale.
– Louise and Brett
★★★★★ 5/5
The reps were knowledgable and honest. They recommended different price point optionsd to meet our repair needs and explained the benefits and consequenves of both. Because of this, we are going to proceed with the Wellness Group for the repair.
– Kristen
★★★★★ 5/5
Joe called and arrived when he was expected .He completed the winter shut down quickly and efficiently. He is always friendly, and answers any questions we may have.
– Diane Gillis
★★★★★ 5/5
He was punctual, and professional . He check out hot tub thoroughly and fixed what was needed.
– Jeffrey Deane
★★★★★ 5/5
I ordered just before Christmas and it came the day after Boxing Day. I did not expect it to arrive until after the new year
– Kelly
★★★★★ 5/5
Recently I made an error on shipping and they fixed it instantly. Great costumer service.
– Adam
★★★★★ 5/5
The delivery was smooth and on time. The hook up team was great and clean, and when we had a airlock issue we had a tech on site on the morning of Christmas Eve to help. Amazing
– Geoff
★★★★★ 5/5
Troy Savage saved Christmas for us. All the kids wanted for Christmas was the hot tub to be working.
– Rebecca
★★★★★ 5/5
When a wrong item is sent, customers services will do anything so the costumer get satisfaction.????
– Martin Lemyre
★★★★★ 5/5
Bryan called ahead to let us know he would be arriving shortly. After repairing our flow switch, he offered to replace the clear ray bulb at the same time while the cabinet was open.
– Liz
★★★★★ 5/5
There was a wide variety of products from my equinox hot tub so finding the part was easy and convenient. The price was reasonable and the delivery was fast.
– Marian
★★★★★ 5/5
Best prices we could find. Received products quickly. Product worked amazing for our hot tub! Thank you!
– Krista
★★★★★ 5/5
Excellent and professional service from Robert Burns. Honesty and integrity. Sauna actually arrived yesterday, earlier than expected.
– Nick and Liz
★★★★★ 5/5
The service is always been very good, however i was disappointed that having told you to bring a 100ft hose, the tech only had a 50 ft hose
– Mark Rowlands
★★★★★ 5/5
Very easy to order online, price was fair. Still waiting for the product but supposed to be delivered Friday
– Tracy
★★★★★ 5/5
Your Infield Chemical Specialist Greg was great at explaining how to maintain the tub. He was professional and competent
– Lesley
★★★★★ 5/5
The whole process ran smooth from the quote to the order placement, the delivery team and the electrical upgrade. The product is as quoted, the delivery and assembly team was on time and did a neat/tidy job and the electrical team was a 10+
– Thomas
★★★★★ 5/5
Great customer service. Very thorough in all aspects from sale to hot tub installation and setup
– Michelle and Mike
★★★★★ 5/5
The service technician was on time, polite, informative and took care of the problem right away
– Carol
★★★★★ 5/5
You have the parts in stock, You gave a discount for buying 4 at once. You also gave a black friday discount. I was very happy with the product once it arrived
– Brent
★★★★★ 5/5
Joe, was very professional in his approach to servicing our hot tub in very difficult winter conditions
– Lorne and Martha and Martha Wedge
★★★★★ 5/5
Very polite staff, well informed. Not pushy. Job was completed in the drizzly rain, on schedule.
– Sue
★★★★★ 5/5
Jay is amazing! He is thoughtful and friendly and knows his stuff. One suggestion is that it takes too long to make an appointment and hear back about them.
– Robert DUCHENE
★★★★★ 5/5
It was reliable and the technician was able to explain the issue and showed me what was the issue.
– Mike
★★★★★ 5/5
The pleasantly helpfull and informative staff at the store. Prior to purchase before and after delivery the store management have been very supportive.
– Al
★★★★★ 5/5
Called into speak with rep. Confirm tub detail and recommend parts and provided link . From there point and click.. done. Confident that I have the right parts on they way!!
– Simon Darke
★★★★★ 5/5
Your technician, Eric, is a gem to your organization. He can solve any issue with speed and precision. I am always impressed with the quality.
– Matthew
★★★★★ 5/5
Tech was friendly,efficient and knew exactly what to do and how to fix the problem
– John & Rose
★★★★★ 5/5
The great communication sales personal had. The knowledge to deliver what i wanted. Great follow up during the process.
– Denis
★★★★★ 5/5
The whole experience of dealing with your sales staff! Zak was fantastic, along with Julie & Mandy!
– Ted & Sue
★★★★★ 5/5
Swapped out my existing one for a brand new one in the Jacuzzi for life program. Woohoo!
– David
★★★★★ 5/5
Everything was great. Troy Savage was very helpful and helped will all our needs. It took a long time for our appointment at no fault of yours( Due to illness with Service Representative.) Everything worked out and its good to be back enjoying our hot tub. Thanks
– Gerald and Bernadette and Bernadette Hall
★★★★★ 5/5
Appointment was easy to make. Text follow up a day prior To appointment good reminder. Call from the technician 30 mn before arrival is great and follow from administration team the following day to confirm parts to have been ordered and new apt will happen ASAP is on point. We look forward to getting our Jacuzzi up and running. Hopefully the heater will be replaced soon and it will all go smoothly.
– Frederic & Geraldine
★★★★★ 5/5
Technician knew exactly where to look and located the problem immediately and was able to fix it speedily!
– Dawn & Brian & Brian Playfair
★★★★★ 5/5
Knowledgeable staff, excellent communication and coordination of install. Great electricians and delivery team. Amazing support, questions answered immediately. We are very pleased with our experience with your company.
– Bob
★★★★★ 5/5
Excellent service, knowledgeable and friendly. Now FedEx delivery was really bad. It would help if you consider someone else
– Don
★★★★★ 5/5
Everything was on sale, I redeemed $5.00 worth of points and the order arrived very quickly. Great job!!!!
– Gaby Burns
★★★★★ 5/5
they reconized teh issue right away fixed it they were in and out no issues. price was a lot less than i expected, and both guys that showed up were awesome!
– Mitchell
★★★★★ 5/5
My calls were always ansered promptly and Matt, the service technician was very competent and friendly. My only disappointment was that my original appointment on Friday, Nov 29 was rescheduled to Dec 2 causing me to make a special trip back to the cottage.
– Cheryl & Lloyd
★★★★★ 5/5
Installers were great. Jamie the Sales rep was great also, he followed up to ensure all my questions were answered and I was satisfied
– Brian
★★★★★ 5/5
Great customer service Jennifer, great communication, great service from delivery to electrical installation.
– Kevin + Genevieve
★★★★★ 5/5
Michael was very helpful and always was there to answer any questions I had. Thank you for making my first hot tub purchase easy!
– Cindy
★★★★★ 5/5
The professionalism of your employee , his communication and he was very thorough
– Cali Greene
★★★★★ 5/5
All three answers apply, I could only select 1. Marwan’s service was and is great.
– Paulette and Elvis Wiseman
★★★★★ 5/5
Polite, friendly, knowledgeable, showed up when they said they would. Contacted before and after
– Carol-Anne
★★★★★ 5/5
Once I could sort out the service side, which was not a very good experience regarding online and phone support. It was only after I dropped by the store did I find that dealing with the staff was great, as always and certainly the technician who carried out the service was fantastic!
– Evan
★★★★★ 5/5
I wasn’t home or available to talk to the service person that day. From what I could see it looked like he did a great job. I just wish he had replaced the old Zorbie with a new one. We would have paid for it. Also, usually the service person takes the old items that were replaced with them but all the garbage was left behind in our backyard. I’m not sure why. Maybe he wanted us to see what he replaced. But I was surprised to see it all left there.
– Glen and Deena and Glen Dimpfel
★★★★★ 5/5
Delivery was smooth and support was great. Matt was available via text when needed
– Deepak
★★★★★ 5/5
Simplicity, did not feel like I was being over sold on a spa where most other stores made me feel that way
– Andrew
★★★★★ 5/5
Reminder offer of final inspection before warranty expired. Ease of booking appt by phone. Prompt and professional serviceman.
– David & Kaitlyn
★★★★★ 5/5
From the time of purchase to follow up with offering JFL. Warranty work and maintenance providers have been attentive with satisfaction foremost in their interactions
– Todd Janzen /Rhonda Thomas
★★★★★ 5/5
Matthew was super helpful and knowledgeable on the hot tub. Very friendly and answered all My questions
– Justin
★★★★★ 5/5
Bryan went above and beyond today noticing a car door was left open in the rain and shut it for me, texted to let me know. Very much appreciated!
– Alison
★★★★★ 5/5
Every time we have a service technician come, they are so nice, polite, honest, helpful, knowledgeable so happy with every service
– Jennifer
★★★★★ 5/5
Very knowledgeable and friendly service and I feel like I received value for my money and also feel like I was appreciated as a customer
– Mike
★★★★★ 5/5
All staff from Stuart who sold us the hottub, to the movers and electricians were all very efficient friendly and helpfull.
– Bill and Alice